Toast is seeking a Senior Manager of Escalations to lead the Escalations organization across Boston, Omaha, and remote offices. You will partner with Customer Care, Customer Success, Product, Engineering and Legal to resolve complex issues and drive systemic fixes.
You will coach a team of Escalations Managers, set thresholds and standards, and own the operating model for escalations at Toast. A strong track record with executive-facing communication is required.
#J-18808-Ljbffr
Senior Escalations Leader — Global, Hybrid, AI-Driven in Boston employer: Sponsor Finder
Assystem is an excellent employer, offering a dynamic work environment in Leiston, Suffolk, where innovation meets infrastructure. With a strong focus on employee growth and development, we provide opportunities for professional advancement while fostering a collaborative culture that values teamwork and creativity. Join us to be part of meaningful projects that make a real impact, supported by a team that prioritises your success and well-being.
