Senior Learning Experience Designer

Job Description

Sponge is a leading digital learning agency (A “Core Leader” on the Fosway grid and Training Industry’s Top 20 company for Digital Learning) focused on delivering “Unforgettable Learning” to our customers. We’ve been leading the industry for decades with our best‑in‑class digital learning capability and an expanding consulting arm, positioning us as the partner that bridges the critical gap between L&D and the business.

Job Requirements

A Senior Learning Experience Designer upholds Sponge’s high design standards, empathises with client needs, proactively creates value for the business and our people. Senior Learning Experience Designers thrive in ambiguity, confidently design learning solutions that delight stakeholders, engage audiences and deliver real business impact. They work within the Learning Experience Design team, collaborating with Sponge’s internal consulting practice.

Job Responsibilities

• High trust, high performance: You are trusted with our most complex and challenging projects/clients. You know how to solve "the learning challenge" with confidence and deliver sound learning solutions that delight our clients and their audiences.
• A "multiplier": You have a positive, solution‑oriented mindset, and intuitively build capability in others.
• Prolific with clients: You know how to make our stakeholders feel seen and heard. You take ownership of an account, find ways to delight clients, and understand that our service journey is a critical part of Sponge's value.
• A natural collaborator: Solutions never operate in silos, and you proactively reach out to Project Managers, Learning Consultants, Client Managers and more to better understand the needs of a project, stakeholder, and/or the best way to deliver a project.
• You know how to create value for the business: You understand how the business makes money e.g. developing leads, our USP, profitability and seek ways to innovate (whether through end‑user experiences, process efficiency, profitability gains or service journey).

Design Unforgettable Learning Solutions

• Craft bespoke solutions which reflect the Unforgettable Learning brand and human‑centered design principles, which solve for specific learner needs and our clients' challenges.
• Consistently demonstrate best practices in learning (e.g. neuroscience, cognitive psychology, adult learning theory, behavioral science) which are aligned to Sponge’s strategy and applied with relevance.
• Be a simultaneous challenger and advisor to our clients – meaningfully partner with business leaders, stakeholders, and subject‑matter experts to drive clear learning outcomes and deliver best‑in‑class learning experience that meets the strategic needs of the business.

Lead and Execute Projects

• Deliver client projects on time, within scope, and at high quality.
• Foster loyalty and commercial momentum with key accounts through high NPS scores.
• Facilitate creative and effective workshops using tailored activities fit for purpose.
• Evaluate the success of learning interventions to ensure impact and alignment with client goals.
• Flex your style to meet projects needs and client preferences.

Advocate for Sponge

• Forge partnerships across the business to help us deliver on our Unforgettable Learning promise.
• Proactively identify ways to improve quality and/or process.
• Supports the development of others (especially LEDs) through knowledge sharing, coaching, and mentoring.

Skills You’ll Need to Succeed

• Learning Experience Design: Working collaboratively with our team of learning designers, visual/motion designers (and more) to craft a compelling and impactful learning experience utilising our best‑in‑class bespoke digital learning capability.
• Storytelling: Ability to convey complex and ambitious ideas within a compelling narrative – whether in a sales pitch, content meeting or presenting recommendations to an executive group.
• Strategic Problem Solving: Ability to understand and translate organisational needs into an activated learning strategy and develop innovative solutions to deliver business impact.
• Business Acumen: Ability to navigate the needs of a business and the strategic value of learning within it. Capable of articulating learning value in a manner that is relevant and useful to the wider business.
• Customer Excellence: A differentiated ability to build effective relationships, from peers to C‑suite executives, demonstrate expertise to establish credibility and trust, and exude a strong presence through confidence, professionalism, and exceptional communication.
• Experience in an agency environment: Working with a variety of customers and industries in a fast‑paced, dynamic setting with high levels of change and ambiguity.
• Service delivery experience: Significant experience working in a service delivery environment.
• Learning best practices: Advanced application of, and ability to clearly communicate learning best practices within the crafting of effective learning solutions.
• Familiarity with authoring tools: e.g. Articulate Storyline, Evolve, Rise and industry‑leading LMSs.

Job Benefits

• A competitive salary – Our priority is to find the right person.
• Flexible working hours.
• Remote and Hybrid working options available.
• Pension scheme.
• Income protection and life assurance.
• 25 days holiday (excluding bank holidays).
• Your birthday off.
• Healthcare cash plan.