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For Companies At a Glance
- Tasks: Lead client projects, manage teams, and solve problems creatively.
- Company: Join Spoke, a dynamic film agency in Central London and Hampshire.
- Benefits: Enjoy a hybrid work model, 28 days holiday, and £1,000 training budget.
- Why this job: Be part of a fast-paced team that prioritises creativity and client satisfaction.
- Qualifications: 5+ years in the creative sector with a strong network for new business.
- Other info: Flexible hours with core times; must be adaptable to changing demands.
The predicted salary is between 54000 - 126000 £ per year.
We are looking for a talented Head of Client Services to support the Managing Director in shaping and steering the business to the next level. You will need to have an understanding of our creative services and experience of working with large corporates. You will be able to come up with and shape ideas, but most importantly see where the challenges or problems lie. You will lead the team and calls and meetings and you should be comfortable working at speed with little or no brief. You will need a contacts book to bring in new business from day one and understand that you will play a central role in moving Spoke to the next level.
How we work
We deliver quickly for our clients and often at short notice. This means we need to be able to flex and change direction accordingly. As a film agency, we often have to turn up hours before shoots and stay late. This is not a 9-5 agency. But we firmly believe in balance and encouraging people to be responsible for managing their time. We want our colleagues to prioritise clients and the work and understand that we are at our best as a team.
We work in a hybrid way and operate 2 + 1 approach. This means we have two fixed days together each week in our Hampshire office (Monday and Tuesday) with another day in the office or on location where needed (for ideas, shoots or client work). We also operate core hours between 10am and 4pm, which means you must be at work. This is designed to give everyone some flexibility, but on the understanding that clients and the work come first. You will be asked to change direction, attend early and late shoots and travel. We want to make Spoke a place that works for our people but at the core prioritise delivering for our clients, so please keep this in mind when applying for a role.
Skills and responsibilities
- You will have more than five years’ experience in the creative sector; be comfortable working quickly and turning your hand to a range of things; and have a contacts book to bring in new work.
- You will understand that you will play a central part in helping reshape the business.
- Lead day-to-day projects with the creative and client teams.
- Manage clients with a focus on identifying and solving problems, build trust by reacting quickly to emails and calls.
- Budgeting and costing projects at speed when enquiries come in.
- Confident individual able to hold the agency and client accountable.
- A friendly 'can-do' attitude happy to be part of a close-knit group.
What’s next
If you are interested in the role and have the skills required, we would love to have an initial call. Then we would progress to an in-person interview before potentially asking you to complete a task and/or meeting the wider team. We are looking to fill this job immediately.
Please send your CV to hello@wearespoke.co.uk
Head of Client Services employer: SPOKE
Contact Detail:
SPOKE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Client Services
✨Tip Number 1
Network actively within the creative sector, especially with professionals who have experience in client services. Attend industry events or webinars to connect with potential colleagues and clients, as having a strong contacts book is crucial for this role.
✨Tip Number 2
Familiarise yourself with the latest trends in the film and creative industries. Being knowledgeable about current practices will help you engage in meaningful conversations during interviews and demonstrate your ability to lead and innovate.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships and solved problems in fast-paced environments. This will showcase your ability to handle the challenges that come with the Head of Client Services position.
✨Tip Number 4
Be ready to demonstrate your leadership style and how you foster teamwork. Since the role involves leading a close-knit group, showing that you can motivate and manage a team effectively will be key to landing the job.
We think you need these skills to ace Head of Client Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the creative sector, particularly any roles where you've managed client services or led teams. Use specific examples that demonstrate your ability to solve problems and bring in new business.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention your contacts book and how you plan to leverage it to bring in new clients. Highlight your 'can-do' attitude and flexibility in working hours.
Showcase Relevant Skills: In your application, emphasise skills such as project management, budgeting, and quick decision-making. Provide examples of how you've successfully managed client relationships and delivered projects under tight deadlines.
Prepare for the Interview: If selected for an interview, be ready to discuss your previous experiences in detail. Prepare to talk about how you handle challenges and your approach to leading teams in a fast-paced environment. Research the company’s recent projects to show your interest.
How to prepare for a job interview at SPOKE
✨Showcase Your Experience
Make sure to highlight your more than five years of experience in the creative sector. Be prepared to discuss specific projects you've led and how they relate to the role of Head of Client Services.
✨Demonstrate Problem-Solving Skills
Since the role involves identifying and solving client problems, come prepared with examples of challenges you've faced in previous roles and how you successfully addressed them.
✨Emphasise Your Contacts Book
Having a strong network is crucial for this position. Be ready to talk about your contacts and how you plan to leverage them to bring in new business from day one.
✨Adaptability is Key
Given the fast-paced nature of the agency, demonstrate your ability to adapt quickly to changing circumstances. Share experiences where you've had to pivot or adjust plans on short notice.
