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- Tasks: Lead client services and manage creative projects in a fast-paced environment.
- Company: Join Spoke, a dynamic film agency focused on delivering exceptional creative services.
- Benefits: Enjoy a hybrid working model, 28 days holiday, and up to £1,000 for training annually.
- Why this job: Be part of a close-knit team that prioritises creativity and client satisfaction while offering flexibility.
- Qualifications: Over five years' experience in the creative sector and a strong network for new business.
- Other info: Immediate start available; apply now to shape the future of our agency!
The predicted salary is between 54000 - 90000 £ per year.
We are looking for a talented Head of Client Services to support the Managing Director in shaping and steering the business to the next level. You will need to have an understanding of our creative services and experience of working with large corporates. You will be able to come up with and shape ideas, but most importantly see where the challenges or problems lie. You will lead the team and calls and meetings and you should be comfortable working at speed with little or no brief. You will need a contacts book to bring in new business from day one and understand that you will play a central role in moving Spoke to the next level.
We deliver quickly for our clients and often at short notice. This means we need to be able to flex and change direction accordingly. As a film agency, we often have to turn up hours before shoots and stay late. This is not a 9-5 agency. But we firmly believe in balance and encouraging people to be responsible for managing their time. We want our colleagues to prioritise clients and the work and understand that we are at our best as a team.
We work in a hybrid way and operate 2 + 1 approach. This means we have two fixed days together each week in our Hampshire office (Monday and Tuesday) with another day in the office or on location where needed (for ideas, shoots or client work). We also operate core hours between 10am and 4pm, which means you must be at work. This is designed to give everyone some flexibility, but on the understanding that clients and the work come first. You will be asked to change direction, attend early and late shoots and travel. We want to make Spoke a place that works for our people but at the core prioritise delivering for our clients, so please keep this in mind when applying for a role.
Skills and responsibilities
- You will have more than five years’ experience in the creative sector; be comfortable working quickly and turning your hand to a range of things; and have a contacts book to bring in new work.
- You will understand that you will play a central part in helping reshape the business.
- Lead day-to-day projects with the creative and client teams.
- Manage clients with a focus on identifying and solving problems, build trust by reacting quickly to emails and calls.
- Budgeting and costing projects at speed when enquiries come in.
- Confident individual able to hold the agency and client accountable.
- A friendly 'can-do' attitude happy to be part of a close-knit group.
What’s next
If you are interested in the role and have the skills required, we would love to have an initial call. Then we would progress to an in-person interview before potentially asking you to complete a task and/or meeting the wider team. We are looking to fill this job immediately.
Please send your CV to hello@wearespoke.co.uk
Contact Detail:
SPOKE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Client Services
✨Tip Number 1
Network strategically within the creative sector. Attend industry events, webinars, and workshops to connect with professionals who may have insights or leads on opportunities at StudySmarter. Building relationships can help you get noticed.
✨Tip Number 2
Showcase your problem-solving skills in conversations. When networking or during interviews, share specific examples of how you've identified challenges and implemented solutions in previous roles. This will demonstrate your fit for the Head of Client Services position.
✨Tip Number 3
Familiarise yourself with our creative services and recent projects. Understanding our work will allow you to speak confidently about how you can contribute to our goals and bring in new business from day one.
✨Tip Number 4
Prepare to discuss your contacts book. Be ready to highlight key relationships you've built in the industry and how they can benefit StudySmarter. This is crucial for a role that requires bringing in new business immediately.
We think you need these skills to ace Head of Client Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the creative sector, particularly any roles where you've managed client relationships or led teams. Use specific examples to demonstrate your ability to solve problems and bring in new business.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention your contacts book and how you plan to leverage it to bring in new clients. Highlight your adaptability and willingness to work in a fast-paced environment.
Showcase Relevant Skills: In your application, emphasise skills such as project management, budgeting, and client communication. Provide examples of how you've successfully managed projects under tight deadlines and built trust with clients.
Prepare for the Interview: If selected for an interview, be ready to discuss your previous experiences in detail. Prepare to talk about how you've handled challenges in past roles and your approach to leading teams in a dynamic environment.
How to prepare for a job interview at SPOKE
✨Showcase Your Experience
Make sure to highlight your more than five years of experience in the creative sector. Be prepared to discuss specific projects you've led and how you managed client relationships, as this will demonstrate your capability for the Head of Client Services role.
✨Demonstrate Problem-Solving Skills
Since the role involves identifying and solving problems for clients, come prepared with examples of challenges you've faced in previous roles and how you successfully navigated them. This will show your potential employer that you can think on your feet and react quickly.
✨Emphasise Flexibility and Adaptability
Given the fast-paced nature of the agency, it's crucial to convey your ability to adapt to changing circumstances. Share experiences where you've had to pivot quickly or manage unexpected changes, showcasing your readiness to thrive in a dynamic environment.
✨Bring Your Contacts Book
As the role requires bringing in new business from day one, be ready to discuss your network and how you plan to leverage it. Mention any relevant contacts you have in the industry and how they could benefit the agency, demonstrating your proactive approach to business development.
