Renewals Sales Representative - MENA

Our purpose is to build a safer and more resilient digital world.

Every day, we live this purpose by helping SecOps, ITOps, and engineering teams keep their organizations securely up and running. In 2024, Splunk was acquired by Cisco to help customers continue to build resilience across their entire digital footprint. Today, many of the world’s largest and most complex organizations rely on Splunk to protect their mission-critical systems.

Digital resilience is a team effort. Let’s build it together.

Are you an upbeat Software Sales Management Professional, with deep knowledge of SaaS, Recurring Revenue, and using Renewals to drive Growth? If so, we are looking for you to join our team!

This is a great opportunity to join us as we pursue our vision. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. We’re committed to our work, customers, having fun, and most importantly, to each other’s success.

The Splunk Renewals team in EMEA is a result-driven and collaborative group. We love to work as a team, celebrate success, and learn from our losses. We have an excellent team culture based on respect, transparency, and always doing the right thing!

Role

As the Renewal Sales Representative, you will be responsible for managing and selling Term, Cloud, and perpetual license renewals of Splunk\’s industry-leading software. You will work closely with Sales and Success Management teams to improve retention, minimize churn risk, and drive growth. You will have a proven track record of success renewing Term Licences and/or Cloud Subscriptions, with growth, and building beneficial, positive relationships with customers, the broader account management team, and channel partners.

Location – UK, Lisbon, and UAE may also be options.

Responsibilities

• Manage a sales territory (MENA, although other countries may also be included) – carrying an individual renewal rate target in contract renewal and growth.
• Meet or exceed assigned renewal rate and retention targets.
• Work on a rolling 4-quarter cycle, engaging with the broader account team, partners, and customer health data to identify renewal risk, and partner on remedial actions to secure on-time renewal.
• Identify expansion opportunities to generate additional revenue (upsell/cross-sell), driving those opportunities to closure and/or ensuring the appropriate account management resources are engaged to maximize the opportunity.
• Maintain accurate account, license, service contract, asset, and entitlement records within Salesforce.com and ensure ongoing customer interaction through available data sources (such as Tableau dashboards).
• Manage renewals from opportunity to invoice, understanding pricing and contractual obligations.
• Deliver predictable forecasting through strong opportunity management, consistently meeting monthly and quarterly targets.
• Proactively identify issues that may impact a renewal, and engage all available resources to resolve them.
• Track non-renewal, pending, and lost renewals, including reasons for cancellation.
• Support evolving operational processes aimed at improving renewal efficiency, effectiveness, accuracy, and insights from renewal performance.

Requirements

• Experience in sales or renewals within a SaaS organization, with a proven ability to meet or exceed targets for retention and growth.
• Ability to articulate business value through data, networking, app development, and analytics technology.
• Confident, polished communication skills suitable for engaging C-level executives.
• Experience collaborating cross-functionally to ensure customer adoption, value realization, and high satisfaction.
• Expertise in team selling involving sales, customer success, pre-sales, partners, and services.
• Experience in both direct customer interaction and channel sales models.
• Ability to accurately score customer health and mitigate renewal risk well in advance of renewal dates.
• Strong relationship-building skills, understanding customer needs, and communicating solution value effectively.
• Excellent organizational skills, proactive work approach, and attention to detail.
• Team-oriented mindset, willing to support and learn from colleagues.
• Strong product knowledge, system understanding, and pipeline management skills.
• Fluency in English; Arabic language skills are desirable.

We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristic. #J-18808-Ljbffr