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- Tasks: Drive customer success and build relationships with key stakeholders in a hybrid remote role.
- Company: Join Splunk, a Cisco company, dedicated to creating a safer digital world with innovative technology.
- Benefits: Enjoy a hybrid work environment, supportive team culture, and opportunities for personal growth.
- Why this job: Be a customer champion and make a real impact while collaborating with top industry leaders.
- Qualifications: Experience in SaaS, strong communication skills, and a proactive approach to customer engagement required.
- Other info: Travel within the UK&I region is necessary; embrace a growth mindset and thrive in a dynamic environment.
The predicted salary is between 36000 - 60000 £ per year.
Customer Success and Support Hybrid Remote, London, United Kingdom
Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. Our customers love our technology, but it’s our caring employees that make Splunk stand out as an amazing career destination. No matter where in the world or what level of the organization, we approach our work with kindness. So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you. Come help organizations be their best, while you reach new heights with a team that has your back.
Role Summary:
Are you an Experienced Customer Success Manager in the Technology Sector? Are you seeking a career-expanding opportunity to apply your customer focus, acute ownership mentality and unusual focus on customer outcomes? Are you confident in commanding collaboration at all levels internally and externally to drive continuous customer value?
If so, then this opportunity is the one you have been waiting for. We are changing the way that data and information is used to drive business decisions as we bring data to everything.
A Splunk CSE is a senior customer advocate, accountable for the below across the UK:
- Building and driving our most strategic customer engagements to high-value outcomes for the customer.
- Developing and maintaining a deep understanding of our customers’ value-drivers, short, medium and long-term priorities.
- Building deep customer relationships and champions across key customer personas including senior leadership and Splunk product owners.
- Work collaboratively guiding our customer ecosystem at every level – from technical champion to executive in a fast-paced environment.
What you will get to do:
- Partner with the sales reps, technical success engineer and solution engineer to develop onboarding strategies for our largest and most strategic customers under your care within the UK.
- Work with leaders to develop enterprise-level customer success plans and Splunk roadmaps for successful onboarding and value realization of all their products and services.
- Be a customer champion ensuring we are delivering the best customer experience possible across all our products, services and partners.
- Build and present quarterly customer business reviews.
- You should have a strong sense of self-motivation, curiosity about what “is possible” with technology, and the desire to work with an outstanding positive team.
Must Have:
- Experienced, tenured, SaaS-focused CSM with a track record of delivering technology-based outcomes within Enterprise accounts in the UK.
- Outstanding track record working at an Executive (C-Suite) Level in both the Customer and Vendor side, advocating for and securing engagement and dedication at that level.
- Experience operating in the fields of Cybersecurity, IT Operations or Observability.
- A proactive programmatic approach: able to establish clear outcomes for any customer journey (including risk avoidance and remediation), establish clear milestone-based plans towards the objective and engage the Splunk Internal and Customer ecosystem on the path, with accountabilities and deliverables clearly defined.
- Ability to be organized and analytical and will be able to eliminate onboarding obstacles using adaptive approaches.
- A Growth Mindset, using deep account access to surface additional opportunity, new use-cases and keeping the Sales Ecosystem engaged with the customer in pursuit of the next opportunity, founded on outstanding execution and outcomes at each step.
- Experience in software, subscription services and IT/Security organizations.
- Travel to visit customers in the UK&I region is required.
- Bachelor’s degree or equivalent experience in a related field or substantial relevant on-the-job experience.
- Proficiency in English (Written and Verbal).
Splunk, a Cisco company, is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
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Customer Success Executive employer: Splunk
Contact Detail:
Splunk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Executive
✨Tip Number 1
Familiarize yourself with Splunk's products and services. Understanding their technology and how it benefits customers will help you articulate value during interviews and demonstrate your commitment to customer success.
✨Tip Number 2
Network with current or former employees of Splunk on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss specific examples from your past experience where you've successfully managed customer relationships at an executive level. Highlighting these experiences will showcase your ability to drive high-value outcomes for customers.
✨Tip Number 4
Demonstrate your growth mindset by discussing how you've adapted to challenges in previous roles. Showing that you're proactive and solution-oriented will resonate well with the values Splunk emphasizes in their team.
We think you need these skills to ace Customer Success Executive
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Success Executive position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Highlight Relevant Experience: In your application, emphasize your experience in customer success management, particularly in the SaaS sector. Provide specific examples of how you've driven customer outcomes and built relationships at the executive level.
Showcase Your Problem-Solving Skills: Demonstrate your problem-solving abilities by including examples of challenges you've faced in previous roles and how you overcame them. This is crucial for a role that requires a proactive approach to customer engagement.
Express Your Passion: Let your enthusiasm for technology and customer success shine through in your application. Share what excites you about the opportunity at Splunk and how you can contribute to their mission of delivering exceptional customer experiences.
How to prepare for a job interview at Splunk
✨Show Your Customer-Centric Mindset
Demonstrate your passion for customer success by sharing specific examples of how you've positively impacted customer relationships in previous roles. Highlight your ability to understand and prioritize customer needs.
✨Prepare for Executive-Level Conversations
Since the role involves engaging with C-Suite executives, practice articulating your ideas clearly and confidently. Be ready to discuss how you can advocate for customers at all levels and drive engagement with senior leadership.
✨Highlight Your Technical Acumen
Given the focus on technology and SaaS, be prepared to discuss your experience with relevant tools and platforms. Share insights on how you've leveraged technology to deliver outcomes and solve customer challenges.
✨Emphasize a Growth Mindset
Illustrate your proactive approach to identifying new opportunities within existing accounts. Discuss how you've successfully navigated challenges and adapted strategies to ensure continuous value for customers.
