At a Glance
- Tasks: Provide live chat support to clients, resolving product questions and technical issues.
- Company: Splose, a dynamic SaaS company focused on healthcare solutions.
- Benefits: Flexible hours, competitive pay, and opportunities for professional growth.
- Other info: Join a supportive team dedicated to enhancing client experiences.
- Why this job: Be the hero for clients, helping them navigate challenges in real time.
- Qualifications: Strong communication skills and a knack for problem-solving.
The predicted salary is between 36000 - 44000 £ per year.
splose in London is seeking a Customer Support Specialist to be the first point of contact for UK clients via live chat.
You will resolve day-to-day product questions and technical issues in real time, log tickets, and work closely with the Customer Success Manager team to ensure no client feels stuck.
This hands-on, client-facing role rewards clear communication, calm problem-solving, and a proactive approach to improving the support experience.
#J-18808-Ljbffr
Live Chat Support Specialist — SaaS for Healthcare in London employer: splose
At splose, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As a Sales Development Representative in the UK, you will benefit from comprehensive training, mentorship opportunities, and a collaborative environment that encourages innovation and personal growth. Join us in revolutionising the allied health sector with cutting-edge technology while enjoying the perks of a supportive team and a commitment to your professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Live Chat Support Specialist — SaaS for Healthcare in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at splose. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like splose before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Live Chat Support Specialist — SaaS for Healthcare in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to splose:Your cover letter is your chance to shine! Tell us why you want to work at splose specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at splose!
How to prepare for a job interview at splose
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
