At a Glance
- Tasks: Support clients and staff with IT issues while collaborating across departments.
- Company: Award-winning post-production company in East London with a creative culture.
- Benefits: Health & dental cashback, retail discounts, gym memberships, and monthly socials.
- Other info: Dynamic environment with opportunities to learn from experienced engineers.
- Why this job: Gain hands-on experience in post-production tech at a leading facility.
- Qualifications: Tech-savvy with troubleshooting skills and a team-oriented mindset.
The predicted salary is between 40500 - 49500 £ per year.
- Junior-level Technical Support Engineer (Post-Production)
- Splice Greater London, England, United Kingdom
Splice is an independent, award-winning post-production company with multiple facilities across Shoreditch and Old Street.
We love what we do, and we think it shows.
Our passionate and talented team brings creativity and technical excellence to every project they touch whilst making sure they are always well looked after along the way.
Responsibilities
- Handle IT and administrative tasks required to keep staff and clients efficiently working.
- Speak to clients and collaborate with all departments to troubleshoot issues.
- Travel between buildings and locations on demand to attend to issues.
- Work with enterprise hardware, software, and cloud-based services.
- Gain knowledge of Post Production technologies first hand at a leading London Post Production Facility.
Whatever the issue, you won’t be alone, and will be guided by our experienced Engineering Team.
Qualifications
- Quickly grasp technical concepts and solutions; provide internal and external support.
- Comfortable with a command line environment.
- Basic understanding of IP networking.
- Excellent technical and troubleshooting skills.
- Team player willing to collaborate and follow direction from the current team.
- Advantageous
- Familiarity with a command line environment.
- Experience installing operating systems.
- Experience with Linux, Windows, and Mac operating systems.
- Understanding basics of IP networking.
- Experience with computer hardware.
- Amicable and happy to assist people with limited technical knowledge.
- Technologies at Splice
- Avid Media Composer, Media Central, Protools, and Nexis
- Autodesk Flame
- Windows, Mac, and Linux
What we offer
- Health & Dental cash-back plan
- Discounts on retail, experiences and gym memberships
- Monthly company-wide socials
- #J-18808-Ljbffr
Junior-level Technical Support Engineer (Post-Production) employer: Splice
At Splice, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters creativity and technical excellence in the heart of East London. Our team enjoys comprehensive health benefits, discounts on various services, and regular social events that enhance camaraderie and collaboration. With opportunities for hands-on experience in cutting-edge post-production technologies and guidance from our skilled Engineering Team, we are committed to supporting your professional growth in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Junior-level Technical Support Engineer (Post-Production)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Splice. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Splice before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Junior-level Technical Support Engineer (Post-Production)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Splice:Your cover letter is your chance to shine! Tell us why you want to work at Splice specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Splice!
How to prepare for a job interview at Splice
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
