Picture this: you’re the friendly face that sets the tone for every guest’s stay — creating a warm welcome from the very first moment. You deliver service that’s both efficient and personal, anticipating needs, sharing recommendations, and making every interaction feel effortless.
You move confidently between tasks — handling bookings, answering questions, and supporting across departments — always bringing a calm, informed, and approachable style. No two shifts are ever the same: new guests, new stories, and new opportunities to make someone’s day that little bit brighter.
As a Guest Service Team Member, you’re more than just part of the team — you’re part of the experience, shaping the moments and memories our guests will carry with them long after they leave.
Please note: the shift pattern for the role is 3 shifts per week 8am to 8pm and includes weekend work.
Guest Services Assistant - Reception in York employer: Splendid Hospitality
At KFC Durham - City Retail Park, we pride ourselves on being more than just a workplace; we are a community that values individuality and ambition. With benefits like free food on shift and a generous staff discount, we ensure our team members feel supported and appreciated. Our inclusive work culture fosters personal growth and career development, making it an excellent place for those looking to build a meaningful career while being their authentic selves.
