Luxury Reservations Specialist — Elevate Guest Experience

Luxury Reservations Specialist — Elevate Guest Experience

Full-Time 20250 - 24750 £ / year (est.) No working from home possible
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At a Glance

  • Tasks: Transform guest inquiries into bookings with style and precision.
  • Company: The Grand, York - a luxury property focused on exceptional guest experiences.
  • Benefits: Full-time hours, competitive pay, and a vibrant team environment.
  • Other info: Flexible shifts with opportunities for career growth in luxury service.
  • Why this job: Be part of a team that creates unforgettable experiences for guests.
  • Qualifications: Strong communication skills and a passion for hospitality.

The predicted salary is between 20250 - 24750 £ per year.

The Grand, York is seeking a Reservations Team Member to deliver impeccable guest experiences by turning inquiries into bookings with style, speed, and precision—ensuring every guest’s journey starts with a wow. This full-time role is 40 hours per week, with shifts across the luxury property's hours (Mon-Fri 7.30am-8.30pm, Sat 7.30am-7.30pm, Sun 8.30am-7.30pm) and a monthly rota for weekends.

Join a guest-centric team and contribute to memorable stays by delivering warm, professional service.

Luxury Reservations Specialist — Elevate Guest Experience employer: Splendid Hospitality

At KFC Durham - City Retail Park, we pride ourselves on being more than just a workplace; we are a community that values individuality and ambition. With benefits like free food on shift and a generous staff discount, we ensure our team members feel supported and appreciated. Our inclusive work culture fosters personal growth and career development, making it an excellent place for those looking to build a meaningful career while being their authentic selves.

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Contact Details:

Splendid Hospitality Recruitment Team

We think you need these skills to ace Luxury Reservations Specialist — Elevate Guest Experience

Communication Skills
Problem-Solving Skills
Attention to Detail
Adaptability
Time Management
Teamwork
Customer Service Skills