At a Glance
- Tasks: Be the friendly voice helping customers with their queries and building lasting relationships.
- Company: Join Splend, a diverse and inclusive company that values your unique perspective.
- Benefits: Flexible zero-hours contract with shifts to fit your schedule, plus a supportive team environment.
- Other info: Opportunity for growth in a dynamic workplace that celebrates diversity.
- Why this job: Make a real difference in customer experiences while developing your skills in a fast-paced setting.
- Qualifications: 1+ years in customer service, great communication skills, and a positive attitude.
The predicted salary is between 12 - 15 £ per hour.
About the role
As our Customer Service Representative, you will act as the first point of contact between Splend and our current and potential customers in Australia and the United Kingdom.
This is a phone-based role, located at our London office, in which you will be responsible for supporting our customer facing teams and hubs across Australia and the United Kingdom by resolving queries and enquiries in a timely and accurate manner.
- This is a zero-hours contract role with shifts available between
- Monday - Friday & Weekends Saturday - Sunday , all between the hours of
9am and 9pm offering flexibility to suit a range of schedules. It's an exciting time to be joining us and would suit someone who thrives in a fast-paced customer service environment.
Key Responsibilities
- Working to manage customer interaction queries, issues, questions and complaints.
- Ensuring all interactions are managed in our CRM system and ensuring all communications are noted and updated after each interaction.
- Contacting customers proactively and reactively to help manage their vehicle servicing times prior to due date.
- Building sustainable relationships and engaging customers by going the extra mile.
- Working to meet personal and team qualitative and quantitative targets.
- Follow all compliance measures and provide accurate response both verbally and written.
- Keep accurate record keeping in CRM (Zoho)
- Collaborate with relevant departments to provide a positive solution to the customer.
- Be a team player and add value to the Splend, daily.
- Comfortable to work a zero hours contract.
- Must be able to work weekends and bank holidays as required.
Key Requirements
- Minimum 1+ years’ experience in a customer service position
- Be a natural problem solver
- Have superb communication skills both written and verbal
- Be tech savvy and quick pick-up new systems with ease
- Present a cheerful, positive manner and show a willingness to help our customers
- Strong customer service focus and commitment to excellence
- Effective time management and organisation skills
- Experience using Zoho (preferable)
- Diversity & inclusion
At Splend, we value diversity and inclusion and consider it key to our success.
We’re dedicated to fostering a workplace where everyone is respected and supported.
We celebrate differences in race, gender, age, sexual orientation, religion, and ability, seeking diverse perspectives to drive us forward.
If this role sounds like you, but you're not quite sure if you meet every requirement, apply anyway.
We're interested in the whole person - your attitude, your potential, and what you'd bring to the team - not just a checklist of credentials.
We'd rather hear from you than have you talk yourself out of it.
When you apply, let us know if there are any reasonable adjustments we can make to accommodate you during the interview process.
Customer Service Representative in Slough employer: Splend
At Splend, we pride ourselves on being an exceptional employer that values our employees' growth and well-being. As a Customer Service Coordinator at our Cricklewood Hub, you'll enjoy a supportive work culture that prioritises flexibility and performance-based rewards, ensuring you have the resources to thrive in your role. With opportunities for professional development and a focus on delivering outstanding customer experiences, joining our team means becoming part of a dynamic environment where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Slough
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Splend.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Splend. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Representative in Slough
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Splend.
How to prepare for a job interview at Splend
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Splend's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Splend offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
