At a Glance
- Tasks: Manage overdue accounts and drive effective debt recovery outcomes with empathy.
- Company: Join Splend, a leader in green mobility and vehicle ownership innovation.
- Benefits: Enjoy competitive pay, a supportive culture, and opportunities for personal growth.
- Other info: Be part of a diverse team committed to making a difference.
- Why this job: Make a real impact while helping customers navigate their financial journeys.
- Qualifications: Experience in debt collection and strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
About us
At Splend, we’re on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on Rideshare, we provide our customers straightforward, no strings attached access to vehicle ownership. But we aren’t just about vehicle ownership; we are also fast-tracking the transition to green mobility, and we are leading the way globally in reducing the carbon footprint of the transportation sector by transitioning our fleet to electric vehicles.
About the role
The Collections Officer plays a key role in protecting the financial health of the business by managing overdue accounts and driving effective debt recovery outcomes. You'll bring a professional, solutions-focused approach to every customer interaction, balancing empathy with commercial sense, while working within the framework of credit control best practice and relevant legislation.
What you'll be doing
- Manage and chase overdue accounts across the full collections cycle, from initial contact through to payment arrangement, settlement negotiation, and potential escalation to recovery agents or bailiffs.
- Monitor and reconcile debtor balances, maintaining accurate, up-to-date records with all correspondence and notes logged against the correct account.
- Negotiate payment plans and settlements in line with company policy, balancing commercial outcomes with a fair and empathetic approach to every customer interaction.
- Liaise with customers via phone and email, building and maintaining relationships that support timely payment while protecting customer retention.
- Work closely with internal teams and external collections partners to ensure processes are followed consistently and debtors are held accountable.
- Uphold credit control policies and Treating Customers Fairly (TCF) principles in every interaction, ensuring compliance is embedded in day-to-day practice.
- Report weekly on aged debt and account status, using data to identify trends, flag risks, and drive continuous improvement in collections processes.
What you'll bring
- Proven experience in debt collection with a solid understanding of collections policy, procedures, and best practice.
- Comfortable managing a high volume of accounts and calls, with strong organisational skills, attention to detail, and the ability to prioritise a demanding workload.
- Confident communicator with the interpersonal skills to deal effectively with a range of customers and stakeholders.
- Proficient in Microsoft Office (intermediate to advanced), with experience using accounting software such as Xero (desirable but not essential).
- A proactive, collaborative team player who's equally comfortable working on their own initiative and contributing to shared workloads.
Splend is a dynamic growth company with a shared vision for success. Our benefits are thoughtfully designed to attract individuals who thrive in an environment where they can contribute to and celebrate in the process of building a global brand with true impact.
At Splend, we value diversity and inclusion and consider it as key to our success. We are dedicated to fostering a workplace where everyone is respected and supported. We celebrate differences in race, gender, age, sexual orientation, religion, and ability, seeking diverse perspectives to drive us forward.
When you apply, let us know if there are any reasonable adjustments we can make to accommodate you during the interview process.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Junior Collections Officer in London employer: Splend
At Splend, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions diversity and inclusion while driving meaningful change in the transportation sector. As a Junior Collections Officer, you'll benefit from a supportive environment that encourages professional growth and collaboration, all while contributing to our mission of promoting green mobility. With competitive benefits and a commitment to employee well-being, Splend is the ideal place for those seeking a rewarding career in a dynamic, forward-thinking company.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Collections Officer in London
✨Tip Number 1
Get to know Splend and its mission! Research the company’s focus on green mobility and vehicle ownership. This will help you tailor your conversations during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills! As a Collections Officer, you'll need to balance empathy with commercial sense. Role-play scenarios with friends or family to get comfortable negotiating payment plans and handling tough conversations.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the company culture and the role. They might even share tips on how to stand out during the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the Splend team.
We think you need these skills to ace Junior Collections Officer in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Junior Collections Officer role. Highlight your relevant experience in debt collection and showcase how your skills align with our mission at Splend.
Showcase Your Communication Skills:Since you'll be liaising with customers, it's crucial to demonstrate your strong communication abilities. Use clear and concise language in your application to reflect your confidence in dealing with various stakeholders.
Highlight Your Organisational Skills:We love a candidate who can juggle multiple tasks! Make sure to mention any experience you have managing high volumes of accounts or calls, as this will show us you're ready for the fast-paced environment at Splend.
Apply Through Our Website:Don't forget to submit your application through our website! This ensures that your application gets to the right place and helps us keep track of all candidates efficiently.
How to prepare for a job interview at Splend
✨Know Your Stuff
Before the interview, make sure you understand the basics of debt collection and the specific policies that Splend follows. Brush up on your knowledge of credit control best practices and be ready to discuss how you've applied these in previous roles.
✨Show Empathy and Professionalism
During the interview, demonstrate your ability to balance empathy with a commercial mindset. Share examples of how you've handled difficult customer interactions in the past, focusing on your solutions-oriented approach while maintaining professionalism.
✨Be Data Savvy
Since the role involves reporting on aged debt and identifying trends, be prepared to discuss how you've used data in your previous positions. Highlight any experience you have with accounting software or Microsoft Office, especially Excel, to show you're comfortable with data analysis.
✨Ask Insightful Questions
At the end of the interview, don’t hesitate to ask questions about Splend’s approach to collections and their vision for green mobility. This shows your genuine interest in the company and helps you assess if it’s the right fit for you.
