At a Glance
- Tasks: Support customers with queries and build lasting relationships in a dynamic environment.
- Company: Join Splend, a leader in green mobility and vehicle ownership innovation.
- Benefits: Enjoy a bonus scheme, 25 days annual leave, and a day off for your birthday!
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
- Why this job: Be the voice of change in customer service while promoting electric vehicle ownership.
- Qualifications: 1+ years in customer service, excellent communication skills, and a positive attitude.
The predicted salary is between 22950 - 28050 £ per year.
About Us
At Splend, we're on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on rideshare, we provide our customers with straightforward, no-strings-attached access to vehicle ownership. But we aren't just about vehicle ownership. We're also fast-tracking the transition to green mobility, leading the way globally in reducing the carbon footprint of the transportation sector by transitioning our fleet to electric vehicles.
About the role
As our Customer Service Representative, you will act as the first point of contact between Splend and our current and potential customers in Australia and the United Kingdom. This is a phone-based role, located at our London office, in which you will be responsible for supporting our customer facing teams and the hubs across Australia and the United Kingdom by resolving any queries or enquiries in a timely and accurate manner. This is an exciting time to be joining us and would suit someone passionate about Customer Service.
Please note: We're building a talent pool for this role ahead of anticipated growth. If you're the right fit we'll be in touch as soon as the position is confirmed - we don't want to miss great people because of timing.
Key Responsibilities:
- Working to manage customer interaction queries, issues, questions and complaints.
- Ensuring all interactions are managed in our CRM system and ensuring all communications are noted and updated after each interaction.
- Contacting customers proactively and reactively to help manage their vehicle servicing times prior to due date.
- Building sustainable relationships and engaging customers by going the extra mile.
- Working to meet personal and team qualitative and quantitative targets.
- Follow all compliance measures and provide accurate response both verbally and written.
- Keep accurate record keeping in CRM (Zoho).
- Collaborate with relevant departments to provide a positive solution to the customer.
- Be a team player and add value to Splend, daily.
- Ability to work weekends as required.
Key Requirements:
- Minimum 1+ years’ experience in a customer service position.
- Be a natural problem solver.
- Have superb communication skills both written and verbal.
- Be tech savvy and quick pick-up new systems with ease.
- Present a cheerful, positive manner and show a willingness to help our customers.
- Strong customer service focus and commitment to excellence.
- Effective time management and organisation skills.
- Experience using Zoho (preferable).
Benefits & Support
- Bonus scheme: Opportunity to earn based on your performance.
- Annual leave: 25 days + bank holidays.
- Day off for your Birthday!
- Dedicated Learning & Development platform.
- Private Health Insurance and Monthly Wellness Allowance.
- Employee Assistance Program.
Our Process
- Intro with our Talent team to understand your background, aspirations, and answer your questions.
- Interview with the hiring manager to discuss your experience and how it aligns with this role.
- Where it applies, we’ll ask you to complete a practical case study.
- Final interview to discuss Splend’s long-term vision and to check any remaining questions.
Diversity & Inclusion
At Splend, we value diversity and inclusion and consider it key to our success. We’re dedicated to fostering a workplace where everyone is respected and supported. We celebrate differences in race, gender, age, sexual orientation, religion, and ability, seeking diverse perspectives to drive us forward.
If this role sounds like you, but you're not quite sure if you meet every requirement, apply anyway. We're interested in the whole person - your attitude, your potential, and what you'd bring to the team - not just a checklist of credentials. We'd rather hear from you than have you talk yourself out of it.
When you apply, let us know if there are any reasonable adjustments we can make to accommodate you during the interview process.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Customer Service Representative (Full Time) in London employer: Splend
At Splend, we pride ourselves on being an excellent employer by fostering a collaborative and inclusive work culture that empowers our employees to make a meaningful impact in the transition to green mobility. Located in Aldgate, our Maintenance Controller role offers competitive benefits such as a bonus scheme, generous annual leave, and dedicated learning opportunities, ensuring that you can grow both personally and professionally while contributing to a sustainable future.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative (Full Time) in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Splend. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Splend before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative (Full Time) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Splend:Your cover letter is your chance to shine! Tell us why you want to work at Splend specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Splend!
How to prepare for a job interview at Splend
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
