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For Companies At a Glance
- Tasks: Support customers with queries and complaints, ensuring a positive experience.
- Company: Join Splend, a leader in green mobility and vehicle ownership.
- Benefits: Flexible zero-hours contract with shifts available to fit your schedule.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
- Why this job: Be part of a mission to revolutionise vehicle ownership and reduce carbon footprints.
- Qualifications: 1+ years in customer service, excellent communication, and problem-solving skills.
The predicted salary is between 12 - 15 £ per hour.
About Us
At Splend, we’re on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on Rideshare, we provide our customers straightforward, no strings attached access to vehicle ownership. We are also fast-tracking the transition to green mobility, leading the way globally in reducing the carbon footprint of the transportation sector by transitioning our fleet to electric vehicles.
About the role
As our Customer Service Representative, you will act as the first point of contact between Splend and our current and potential customers in Australia and the United Kingdom. This is a phone-based role, located at our London office, where you will support our customer-facing teams and hubs across Australia and the United Kingdom by resolving queries and enquiries in a timely and accurate manner. This is a zero-hours contract role with shifts available between 6am and 10pm, offering flexibility to suit a range of schedules. It's an exciting time to be joining us and would suit someone who thrives in a fast-paced customer service environment.
What you’ll be doing
- Working to manage customer interaction queries, issues, questions and complaints.
- Ensuring all interactions are managed in our CRM system and ensuring all communications are noted and updated after each interaction.
- Contacting customers proactively and reactively to help manage their vehicle servicing times prior to due date.
- Building sustainable relationships and engaging customers by going the extra mile.
- Working to meet personal and team qualitative and quantitative targets.
- Following all compliance measures and providing accurate responses both verbally and written.
- Keeping accurate record keeping in CRM (Zoho).
- Collaborating with relevant departments to provide a positive solution to the customer.
- Being a team player and adding value to Splend daily.
- Comfortable to work a zero hours contract.
- Able to work weekends and bank holidays as required.
What you’ll bring
- Minimum 1+ years’ experience in a customer service position.
- Be a natural problem solver.
- Have superb communication skills both written and verbal.
- Be tech savvy and quick to pick up new systems with ease.
- Present a cheerful, positive manner and show a willingness to help our customers.
- Strong customer service focus and commitment to excellence.
- Effective time management and organisation skills.
- Experience using Zoho (preferable).
At Splend, we value diversity and inclusion and consider it key to our success. We are dedicated to fostering a workplace where everyone is respected and supported. We celebrate differences in race, gender, age, sexual orientation, religion, and ability, seeking diverse perspectives to drive us forward. When you apply, let us know if there are any reasonable adjustments we can make to accommodate you during the interview process.
Customer Service Representative (Zero-Hours Contract) employer: Splend
Contact Detail:
Splend Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative (Zero-Hours Contract)
✨Tip Number 1
Get to know Splend and its mission! Research their focus on green mobility and vehicle ownership. This will help you connect with the company during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, try role-playing common customer service scenarios with a friend. This will help you feel more confident when handling queries and complaints.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you turned a negative customer experience into a positive one. This will demonstrate your ability to go the extra mile for customers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the Splend team. Don’t forget to highlight your flexibility for the zero-hours contract!
We think you need these skills to ace Customer Service Representative (Zero-Hours Contract)
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've handled queries and complaints in the past, so share specific examples that showcase your problem-solving abilities and communication skills.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention your familiarity with CRM systems like Zoho and how you can contribute to our mission of changing vehicle ownership.
Be Yourself: We’re looking for someone who fits into our team culture, so let your personality shine through in your application. Show us your cheerful, positive manner and willingness to help customers – it’s what we value at Splend!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, your application will go straight to us, and we can get back to you quicker. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Splend
✨Know the Company Inside Out
Before your interview, take some time to research Splend and its mission. Understand their focus on green mobility and how they aim to change vehicle ownership. This will not only show your interest but also help you align your answers with their values.
✨Showcase Your Customer Service Skills
Since this role is all about customer interaction, prepare examples from your past experiences where you successfully resolved customer issues or went the extra mile. Be ready to discuss how you handle complaints and maintain a positive attitude under pressure.
✨Familiarise Yourself with CRM Systems
As you'll be using Zoho for record-keeping, it’s a good idea to brush up on your CRM skills. If you have experience with similar systems, mention that during the interview. If not, consider doing a quick tutorial to show your willingness to learn.
✨Be Ready for Flexibility Questions
Since this is a zero-hours contract, expect questions about your availability. Be honest about your schedule and express your enthusiasm for the flexibility this role offers. Highlight your ability to adapt to different shifts and your commitment to being a team player.