At a Glance
- Tasks: Support customers with queries and build lasting relationships in a dynamic environment.
- Company: Join Splend, a leader in green mobility and vehicle ownership innovation.
- Benefits: Enjoy performance bonuses, flexi leave, health insurance, and career growth support.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional development.
- Why this job: Be the voice of change in customer service while making a positive impact on the planet.
- Qualifications: 1+ years in customer service, excellent communication skills, and a problem-solving mindset.
The predicted salary is between 30000 - 40000 £ per year.
About Us
At Splend, we’re on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on Rideshare, we provide our customers straightforward, no strings attached access to vehicle ownership. We are also fast-tracking the transition to green mobility, leading the way globally in reducing the carbon footprint of the transportation sector by transitioning our fleet to electric vehicles.
About The Role
As our Customer Service Representative, you will act as the first point of contact between Splend and our current and potential customers in Australia and the United Kingdom. This is a phone-based role, located at our London office, where you will support our customer-facing teams and the hubs across Australia and the United Kingdom by resolving any queries or enquiries in a timely and accurate manner. This is an exciting time to be joining us and would suit someone passionate about Customer Service.
What You’ll Be Doing
- Managing customer interaction queries, issues, questions, and complaints.
- Ensuring all interactions are managed in our CRM system and that all communications are noted and updated after each interaction.
- Contacting customers proactively and reactively to help manage their vehicle servicing times prior to due date.
- Building sustainable relationships and engaging customers by going the extra mile.
- Working to meet personal and team qualitative and quantitative targets.
- Following all compliance measures and providing accurate responses both verbally and in writing.
- Keeping accurate record-keeping in CRM (Zoho).
- Collaborating with relevant departments to provide a positive solution to the customer.
- Being a team player and adding value to Splend daily.
What You’ll Bring
- Minimum 1+ years’ experience in a customer service position.
- Natural problem solver.
- Superb communication skills both written and verbal.
- Tech savvy and quick to pick up new systems with ease.
- Desire to offer a best-in-class customer experience.
- Cheerful, positive manner and willingness to help our customers.
- Strong customer service focus and commitment to excellence.
- Effective time management and organisation skills.
- Experience using Zoho (preferable).
What We Offer
Splend is a dynamic growth company driven by a shared vision for success. Our benefits are thoughtfully designed to attract individuals who thrive in an environment where they can contribute to and celebrate in the process of building a global brand with true impact.
Our Current Benefits Package Includes:
- Performance-Based Bonus with rewards tied to your impact.
- 5 additional days of flexi leave to recharge.
- 5 fully paid sick days per year.
- Wellbeing Support with access to confidential counselling through our EAP.
- Access to our dedicated platform to support career growth.
- Health insurance and a monthly wellness allowance.
At Splend, we value diversity and inclusion and consider it key to our success. We are dedicated to fostering a workplace where everyone is respected and supported. We celebrate differences in race, gender, age, sexual orientation, religion, and ability, seeking diverse perspectives to drive us forward.
When you apply, let us know if there are any reasonable adjustments we can make to accommodate you during the interview process. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Customer Service Representative employer: Splend
At Splend, we pride ourselves on being an exceptional employer that values our employees' growth and well-being. As a Customer Service Coordinator at our Cricklewood Hub, you'll enjoy a supportive work culture that prioritises flexibility and performance-based rewards, ensuring you have the resources to thrive in your role. With opportunities for professional development and a focus on delivering outstanding customer experiences, joining our team means becoming part of a dynamic environment where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Get to know Splend and its mission! Before your interview, dive into their values and goals. This way, you can show how your passion for customer service aligns with their vision of changing vehicle ownership and promoting green mobility.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with customers, try role-playing common customer scenarios with a friend. This will help you feel more confident and ready to tackle any queries that come your way.
✨Tip Number 3
Be prepared to showcase your problem-solving skills. Think of examples from your past experience where you turned a negative customer interaction into a positive one. This will demonstrate your ability to go the extra mile for customers!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Splend team. Good luck!
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Show Your Customer Service Skills:When you're writing your application, make sure to highlight your customer service experience. We want to see how you've gone the extra mile for customers in the past, so share specific examples that showcase your problem-solving skills and communication prowess.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and get straight to what makes you a great fit for the role. Remember, we’re looking for someone who can communicate effectively, both in writing and verbally!
Tailor Your Application:Make sure to tailor your application to our mission at Splend. Show us that you understand our focus on vehicle ownership and green mobility. A personal touch goes a long way in making your application stand out from the crowd!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application directly, and it helps us keep everything organised. Plus, you’ll be one step closer to joining our awesome team!
How to prepare for a job interview at Splend
✨Know Your Stuff
Before the interview, make sure you understand Splend's mission and values. Familiarise yourself with their focus on green mobility and customer service excellence. This will help you align your answers with what they’re looking for.
✨Show Off Your Communication Skills
As a Customer Service Representative, communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common customer scenarios to demonstrate your problem-solving skills during the interview.
✨Be Tech-Savvy
Since the role involves using CRM systems like Zoho, brush up on your tech skills. If you have experience with similar systems, be ready to discuss how you adapted to them and any tips you have for quick learning.
✨Bring Your Positive Energy
Splend values a cheerful and positive attitude. During the interview, let your enthusiasm shine through. Share examples of how you've gone the extra mile for customers in the past to showcase your commitment to providing a best-in-class experience.
