At a Glance
- Tasks: Manage overdue accounts and drive effective debt recovery outcomes with empathy and professionalism.
- Company: Join Splend, a leader in green mobility and vehicle ownership innovation.
- Benefits: Enjoy competitive salary, inclusive culture, and opportunities for personal growth.
- Other info: Dynamic environment with a focus on diversity and inclusion.
- Why this job: Make a real impact while helping customers navigate their financial journeys.
- Qualifications: 1+ year experience in debt collection and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
About us
At Splend, we’re on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on Rideshare, we provide our customers straightforward, no strings attached access to vehicle ownership. We are also fast-tracking the transition to green mobility, leading the way globally in reducing the carbon footprint of the transportation sector by transitioning our fleet to electric vehicles.
About the role
The Collections Officer plays a key role in protecting the financial health of the business by managing overdue accounts and driving effective debt recovery outcomes. You’ll bring a professional, solutions-focused approach to every customer interaction, balancing empathy with commercial sense, while working within the framework of credit control best practice and relevant legislation.
What you’ll be doing
- Manage and chase overdue accounts across the full collections cycle, from initial contact through to payment arrangement, settlement negotiation, and potential escalation to recovery agents or bailiffs.
- Monitor and reconcile debtor balances, maintaining accurate, up-to-date records with all correspondence and notes logged against the correct account.
- Negotiate payment plans and settlements in line with company policy, balancing commercial outcomes with a fair and empathetic approach to every customer interaction.
- Liaise with customers via phone and email, building and maintaining relationships that support timely payment while protecting customer retention.
- Work closely with internal teams and external collections partners to ensure processes are followed consistently and debtors are held accountable.
- Uphold credit control policies and Treating Customers Fairly (TCF) principles in every interaction, ensuring compliance is embedded in day-to-day practice.
- Report weekly on aged debt and account status, using data to identify trends, flag risks, and drive continuous improvement in collections processes.
What you’ll bring
- 1+ year proven experience in debt collection with a solid understanding of collections policy, procedures, and best practice.
- Comfortable managing a high volume of accounts and calls, with strong organisational skills, attention to detail, and the ability to prioritise a demanding workload.
- Confident communicator with the interpersonal skills to deal effectively with a range of customers and stakeholders.
- Proficient in Microsoft Office (intermediate to advanced), with experience using accounting software such as Xero (desirable but not essential).
- A proactive, collaborative team player who’s equally comfortable working on their own initiative and contributing to shared workloads.
Splend is a dynamic growth company with a shared vision for success. Our benefits are thoughtfully designed to attract individuals who thrive in an environment where they can contribute to and celebrate in the process of building a global brand with true impact. At Splend, we value diversity and inclusion and consider it as key to our success. We are dedicated to fostering a workplace where everyone is respected and supported. We celebrate differences in race, gender, age, sexual orientation, religion, and ability, seeking diverse perspectives to drive us forward. When you apply, let us know if there are any reasonable adjustments we can make to accommodate you during the interview process.
Collections Officer employer: Splend
At Splend, we pride ourselves on being an exceptional employer that values our employees' growth and well-being. As a Customer Service Coordinator at our Cricklewood Hub, you'll enjoy a supportive work culture that prioritises flexibility and performance-based rewards, ensuring you have the resources to thrive in your role. With opportunities for professional development and a focus on delivering outstanding customer experiences, joining our team means becoming part of a dynamic environment where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Collections Officer
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Splend. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Collections Officer
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Splend.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Splend's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Splend
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Splend.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Splend will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Splend employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
