Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage overdue accounts and drive effective debt recovery outcomes with empathy and professionalism.
- Company: Join Splend, a leader in green mobility and vehicle ownership innovation.
- Benefits: Enjoy competitive salary, inclusive culture, and opportunities for personal growth.
- Other info: Dynamic environment with a focus on diversity and inclusion.
- Why this job: Make a real impact while helping customers navigate their financial journeys.
- Qualifications: 1+ year experience in debt collection and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
About us
At Splend, we’re on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on Rideshare, we provide our customers straightforward, no strings attached access to vehicle ownership. We are also fast-tracking the transition to green mobility, leading the way globally in reducing the carbon footprint of the transportation sector by transitioning our fleet to electric vehicles.
About the role
The Collections Officer plays a key role in protecting the financial health of the business by managing overdue accounts and driving effective debt recovery outcomes. You’ll bring a professional, solutions-focused approach to every customer interaction, balancing empathy with commercial sense, while working within the framework of credit control best practice and relevant legislation.
What you’ll be doing
- Manage and chase overdue accounts across the full collections cycle, from initial contact through to payment arrangement, settlement negotiation, and potential escalation to recovery agents or bailiffs.
- Monitor and reconcile debtor balances, maintaining accurate, up-to-date records with all correspondence and notes logged against the correct account.
- Negotiate payment plans and settlements in line with company policy, balancing commercial outcomes with a fair and empathetic approach to every customer interaction.
- Liaise with customers via phone and email, building and maintaining relationships that support timely payment while protecting customer retention.
- Work closely with internal teams and external collections partners to ensure processes are followed consistently and debtors are held accountable.
- Uphold credit control policies and Treating Customers Fairly (TCF) principles in every interaction, ensuring compliance is embedded in day-to-day practice.
- Report weekly on aged debt and account status, using data to identify trends, flag risks, and drive continuous improvement in collections processes.
What you’ll bring
- 1+ year proven experience in debt collection with a solid understanding of collections policy, procedures, and best practice.
- Comfortable managing a high volume of accounts and calls, with strong organisational skills, attention to detail, and the ability to prioritise a demanding workload.
- Confident communicator with the interpersonal skills to deal effectively with a range of customers and stakeholders.
- Proficient in Microsoft Office (intermediate to advanced), with experience using accounting software such as Xero (desirable but not essential).
- A proactive, collaborative team player who’s equally comfortable working on their own initiative and contributing to shared workloads.
Splend is a dynamic growth company with a shared vision for success. Our benefits are thoughtfully designed to attract individuals who thrive in an environment where they can contribute to and celebrate in the process of building a global brand with true impact. At Splend, we value diversity and inclusion and consider it as key to our success. We are dedicated to fostering a workplace where everyone is respected and supported. We celebrate differences in race, gender, age, sexual orientation, religion, and ability, seeking diverse perspectives to drive us forward. When you apply, let us know if there are any reasonable adjustments we can make to accommodate you during the interview process.
Collections Officer employer: Splend
Contact Detail:
Splend Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Officer
✨Tip Number 1
Get to know Splend and their mission! Research their approach to vehicle ownership and green mobility. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills! As a Collections Officer, you'll need to balance empathy with a commercial mindset. Role-play scenarios with friends or family to get comfortable negotiating payment plans and handling tough conversations.
✨Tip Number 3
Prepare some questions for your interview! Think about how you can contribute to their collections processes and what challenges you might face. This shows you're proactive and ready to engage with the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for joining a dynamic company like Splend.
We think you need these skills to ace Collections Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Collections Officer role. Highlight your experience in debt collection and how it aligns with our mission at Splend. We want to see how you can contribute to our goal of changing vehicle ownership!
Showcase Your Skills: Don’t forget to mention your organisational skills and attention to detail. We’re looking for someone who can manage a high volume of accounts, so let us know how you’ve successfully juggled similar tasks in the past.
Communicate Clearly: In your written application, be clear and concise. Use professional language but keep it friendly. We value confident communicators, so show us your interpersonal skills right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Splend
✨Know Your Stuff
Before the interview, make sure you understand the role of a Collections Officer and the specific responsibilities outlined in the job description. Familiarise yourself with debt collection policies and best practices, as well as Splend's mission to promote green mobility. This will show your genuine interest in the company and the position.
✨Show Empathy and Commercial Sense
During the interview, be prepared to discuss how you balance empathy with commercial outcomes in customer interactions. Think of examples from your past experience where you've successfully negotiated payment plans while maintaining a positive relationship with customers. This will demonstrate that you can handle sensitive situations effectively.
✨Be Organised and Detail-Oriented
Highlight your organisational skills by discussing how you manage high volumes of accounts and calls. Share specific strategies you use to keep track of overdue accounts and ensure accurate records. This will reassure the interviewer that you can handle the demands of the role efficiently.
✨Communicate Confidently
Practice your communication skills before the interview. Be ready to articulate your thoughts clearly and confidently, especially when discussing your experience with stakeholders and customers. Good communication is key in this role, so showing that you can engage effectively will set you apart.