At a Glance
- Tasks: Engage customers and drive sales for our innovative vehicle subscription services.
- Company: Join Splend, a leader in green mobility and vehicle ownership solutions.
- Benefits: Performance bonuses, flexible leave, health benefits, and career development opportunities.
- Other info: Dynamic work environment with a focus on diversity and inclusion.
- Why this job: Be part of a mission to revolutionise vehicle ownership and support sustainable transport.
- Qualifications: 2+ years in customer service and sales, excellent communication skills, and a valid UK driver's licence.
The predicted salary is between 30000 - 42000 £ per year.
About us
At Splend, we’re on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on Rideshare, we provide our customers straight forward, no strings attached access to vehicle ownership.
But we aren’t just about vehicle ownership; We are also fast‑tracking the transition to green mobility, and we are leading the way globally in reducing the carbon footprint of the transportation sector by transitioning our fleet to electric vehicles.
About the role
We’re looking for a confident, customer‑focused Sales Consultant to join our team in our Cricklewood, North London retail hub. This is a fast‑paced, in‑person sales role where you’ll help customers choose the right vehicle subscription for rideshare driving. No cold calling— just real conversations, strong foot traffic, and warm enquiries every day.
If you enjoy selling face‑to‑face, hitting targets, and creating great customer experiences, you’ll thrive here.
Responsibilities
- Maintain a thorough understanding of all Splend’s vehicle subscription packages and related products.
- Engage directly with customers to understand their needs and recommend the most suitable subscription solution.
- Guide customers through the full sales process from enquiry to final sign‑up.
- Consistently meet and exceed individual and team sales KPIs, including conversion rates, customer satisfaction, and retention goals.
- Ensure vehicle displays, marketing collateral, and digital tools are up to date and engaging.
- Gather customer feedback and share insights with the Team Leader to refine sales strategies and product offerings.
- Actively contribute to a positive team culture focused on growth, accountability, and continuous improvement.
What you’ll bring
- Minimum 2 years’ experience in a target‑driven sales role, ideally within a subscription‑based, finance or high growth sales environment.
- Proven track record of meeting and exceeding KPIs in sales performance, customer conversion, or account growth.
- Strong understanding of consultative/ solution selling, customer service excellence, and the importance of relationship‑building.
- Excellent communication and interpersonal skills with the ability to engage and influence customers effectively.
- High attention to detail and strong time management, with the ability to handle multiple customers and priorities.
- Experience or passion for the automotive or mobility industry (desirable).
- A full, unrestricted UK Driver’s Licence (must have).
- Comfortable commuting to our Cricklewood, North London Hub daily.
- Ability to work weekends as required.
What we offer
- Performance based bonus
- Flexible leave options, providing more time for rest & recovery
- Health and Wellbeing benefits
- Employee Assisted Program
- Dedicated Learning & Development Platform to support Career growth
- Health insurance and a monthly wellness allowance
Splend is a dynamic growth companywith a shared vision for success. Our benefits are thoughtfully designed to attract individuals who thrive in an environment where they can contribute to and celebrate in the process of building a global brand with true impact.
At Splend, we value diversity and inclusion and consider it as key to our success. We are dedicated to fostering a workplace where everyone is respected and supported. We celebrate differences in race, gender, age, sexual orientation, religion, and ability, seeking diverse perspectives to drive us forward.
When you apply, let us know if there are any reasonable adjustments we can make to accommodate you during the interview process.
Automotive Sales & Customer Specialist employer: Splend
At Splend, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions diversity and inclusion while driving the transition to green mobility. Our Cricklewood hub provides a supportive environment where Automotive Sales & Customer Specialists can thrive, with access to performance-based bonuses, flexible leave options, and dedicated learning and development platforms to foster career growth. Join us in making vehicle ownership more accessible and impactful, while enjoying the benefits of a dynamic, fast-paced scale-up environment.
StudySmarter Expert Advice🤫
We think this is how you could land Automotive Sales & Customer Specialist
✨Tip Number 1
Get to know Splend inside out! Familiarise yourself with our vehicle subscription services and the benefits of on-demand driving. This way, when you chat with potential customers, you can confidently share how we can help them succeed.
✨Tip Number 2
Practice your sales pitch! Role-play with a friend or in front of a mirror. The more comfortable you are presenting our products, the easier it’ll be to connect with customers and close those sales.
✨Tip Number 3
Network like a pro! Attend local events or join online groups related to rideshare and automotive sales. Building relationships can lead to referrals and new customer opportunities, so don’t be shy!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our mission to change vehicle ownership for the better.
We think you need these skills to ace Automotive Sales & Customer Specialist
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the automotive industry and customer service shine through. We want to see how excited you are about helping people succeed with vehicle ownership!
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in sales and customer service. We love seeing how your skills align with our mission at Splend, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot. This helps us get a quick sense of what you bring to the table!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Splend
✨Know Your Stuff
Before heading into the interview, make sure you’ve done your homework on Splend and their vehicle subscription services. Understand their mission to promote green mobility and how they stand out in the market. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role is all about customer interaction, be ready to share specific examples of how you've provided excellent customer service in the past. Think of situations where you went above and beyond to help a customer or resolved a tricky issue. This will demonstrate your ability to thrive in a retail environment.
✨Practice Your Sales Pitch
As a Sales Consultant, you'll need to present products persuasively. Prepare a brief sales pitch for one of Splend's offerings and practice it. This will not only help you articulate your thoughts clearly but also give you a chance to showcase your consultative selling skills during the interview.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving and communication skills. Think about how you would handle objections from customers or how you would approach a sale with someone from a different cultural background. This preparation will help you respond effectively and demonstrate your adaptability.
