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For Companies At a Glance
- Tasks: Convert enquiries into bookings and deliver exceptional customer service.
- Company: Join a growing villa specialist focused on family holidays.
- Benefits: Competitive salary, commission, flexible working, and 25 days annual leave.
- Why this job: Be part of an expanding travel brand and make families' holiday dreams come true.
- Qualifications: Sales experience, strong communication skills, and a passion for travel.
- Other info: Supportive team environment with ongoing training and development opportunities.
The predicted salary is between 28800 - 43200 £ per year.
SPL Villas is a specialist villa company focused on high-quality family villa holidays. Spacious, private and made for sharing, Villacations are designed to suit the whole family. With hand-picked villas, flights included and help with extra details so families actually get what they came for. We’ve used our in-depth understanding of what makes the perfect family villa holiday to help customers find their perfect Villacation for the last 6+ years.
We are looking for a motivated, customer-focused Villa Specialist to join our growing sales team. This is a dynamic sales role suited to someone who thrives on building relationships, converting enquiries into bookings, and delivering exceptional service from initial contact through to post-arrival follow-up.
Key Responsibilities
- Converting inbound sales leads via telephone, email, and live chat into confirmed bookings.
- Confidently dealing with both direct and trade customers.
- Delivering a consistently high level of personalised customer service.
- Understanding clients’ requirements and recommending suitable villa options.
- Liaising with suppliers regarding availability, rates, and booking details.
- Preparing accurate quotations and creating invoices.
- Managing pre- and post-arrival administration.
- Handling customer queries efficiently and professionally.
- Reactivating previous clients and past enquiries to generate repeat business.
- Maintaining accurate records within the CRM system.
Skills & Experience
- Proven sales experience, ideally within travel, luxury hospitality, or property.
- Strong telephone and written communication skills.
- Confident in closing sales and working towards targets.
- Excellent organisational skills and attention to detail.
- Customer-focused with a consultative sales approach.
- Ability to multitask and manage a busy workload.
- Competent with CRM systems and Microsoft Office.
Personal Attributes
- Enthusiastic and self-motivated.
- Professional and personable.
- Results-driven with a positive attitude.
- Team player with the ability to work independently.
- Passion for travel.
- Flexible and willing to take on duties to support the wider team.
What We Offer
- Competitive salary plus commission structure and flexible working.
- Supportive and friendly working environment.
- Opportunity to be part of an expanding travel brand.
- Ongoing training and development.
- 25 days annual leave.
- Additional day off for your birthday.
If you are passionate about delivering exceptional customer experiences and have a proven ability to convert leads into sales, we would love to hear from you.
Villa Specialist (Sales) in Weybridge employer: SPL Villas
Contact Detail:
SPL Villas Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Villa Specialist (Sales) in Weybridge
✨Tip Number 1
Get to know the company inside out! Research SPL Villas, their offerings, and what makes them unique. This way, when you chat with them, you can show off your knowledge and passion for their brand.
✨Tip Number 2
Practice your sales pitch! Since this role is all about converting leads, rehearse how you'd approach potential customers. Think about how you can highlight the benefits of a family villa holiday and make it sound irresistible.
✨Tip Number 3
Be ready to showcase your customer service skills. Prepare examples of how you've gone above and beyond for clients in the past. This will help you demonstrate that you're not just about making sales, but also about creating memorable experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the SPL Villas team.
We think you need these skills to ace Villa Specialist (Sales) in Weybridge
Some tips for your application 🫡
Show Your Passion for Travel: When writing your application, let your love for travel shine through! Share any personal experiences that highlight your enthusiasm for family holidays and how they relate to the role of Villa Specialist.
Tailor Your Application: Make sure to customise your application to reflect the skills and experience mentioned in the job description. Highlight your sales experience and customer service skills, as these are key to impressing us at SPL Villas.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Villa Specialist role. We can’t wait to hear from you!
How to prepare for a job interview at SPL Villas
✨Know Your Villas
Familiarise yourself with the types of villas SPL Villas offers. Understand their unique features and what makes them perfect for family holidays. This knowledge will help you confidently recommend options during the interview.
✨Showcase Your Sales Skills
Prepare to discuss your previous sales experiences, especially in travel or hospitality. Be ready to share specific examples of how you've successfully converted leads into bookings and how you handle customer objections.
✨Demonstrate Customer Focus
Think about how you can illustrate your customer service skills. Prepare scenarios where you went above and beyond for a client, as this role is all about delivering exceptional service from start to finish.
✨Be Ready to Multitask
Since the role involves managing multiple tasks, practice explaining how you prioritise and organise your workload. Share examples of how you've effectively managed busy periods while maintaining attention to detail.