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For Companies At a Glance
- Tasks: Convert enquiries into bookings and provide exceptional customer service.
- Company: SPL Villas, a leading specialist in family villa holidays.
- Benefits: Competitive salary, flexible working hours, and opportunities for growth.
- Why this job: Join a passionate team and help families create unforgettable holiday memories.
- Qualifications: Strong communication skills and a knack for building relationships.
- Other info: Dynamic sales environment with a focus on personal development.
The predicted salary is between 30000 - 42000 £ per year.
About SPL Villas
SPL Villas is a specialist villa company focused on high-quality family villa holidays. Spacious, private and made for sharing, Villacations are designed to suit the whole family. With hand-picked villas, flights included and help with extra details so families actually get what they came for. We’ve used our in-depth understanding of what makes the perfect family villa holiday to help customers find their perfect Villacation for the last 6+ years.
Role Overview
We are looking for a motivated, customer-focused Villa Specialist to join our growing sales team. This is a dynamic sales role suited to someone who thrives on building relationships, converting enquiries into bookings, and delivering exceptional service from initial contact through to post-arrival follow-up.
Key Responsibilities
- Converting inbound sales leads via telephone, email, and live chat into confirmed bookings.
- Confidently dealing with both direct and trade customers.
- Delivering a consistently high level of personalised customer service.
- Understanding clients’ requirements and recommending suitable villa options.
- Liaising with suppliers regarding availability, rates, and booking details.
- Preparing accurate quotations and creating invoices.
- Managing pre- and post-arrival administration.
- Handling customer queries efficiently and professionally.
- Reactivating previous clients and past enquiries to generate repeat business.
- Maintaining accurate records within the CRM system.
Villa Specialist (Sales) in Surrey employer: SPL Villas
Contact Detail:
SPL Villas Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Villa Specialist (Sales) in Surrey
✨Tip Number 1
Get to know the company inside out! Research SPL Villas and understand their unique selling points. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your pitch! When you get that chance to chat with a recruiter or during an interview, be ready to explain how your skills can help convert enquiries into bookings. Confidence is key!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After any interaction, whether it’s an interview or a casual chat, send a quick thank-you note. It shows professionalism and keeps you on their radar.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the SPL Villas team.
We think you need these skills to ace Villa Specialist (Sales) in Surrey
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you love helping customers. Share examples of how you've gone the extra mile to ensure someone has a great experience. We want to see that you’re all about delivering exceptional service!
Highlight Your Sales Skills: Make sure to mention any sales experience you have, especially if it involves converting leads into bookings. We’re looking for someone who can confidently deal with customers and turn enquiries into confirmed bookings, so don’t hold back on showcasing your achievements!
Be Personable and Relatable: We value building relationships, so let your personality shine through in your application. Use a friendly tone and share stories that demonstrate your ability to connect with clients. Remember, we want to see the real you!
Tailor Your Application to Us: Take a moment to research SPL Villas and our unique approach to family holidays. Tailor your application to reflect how your skills and experiences align with our mission. Applying through our website is the best way to get noticed, so make sure to do that!
How to prepare for a job interview at SPL Villas
✨Know Your Villas
Familiarise yourself with the villas SPL offers. Understand their unique features and what makes them perfect for family holidays. This knowledge will help you confidently recommend options to potential clients during the interview.
✨Showcase Your Sales Skills
Prepare examples of how you've successfully converted leads into bookings in the past. Highlight your ability to build relationships and provide exceptional customer service, as these are key aspects of the Villa Specialist role.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. Make sure to ask clarifying questions and show that you understand the needs of the customers. This will reflect your ability to connect with clients and tailor your recommendations.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play scenarios where you might have to handle customer queries or convert a lead. Practising these situations beforehand can help you feel more comfortable and showcase your problem-solving skills effectively.