Spitfire Doors Limited offers one of the most comprehensive ranges of luxury aluminium entrance doors in Europe, serving architects, developers, and trade partners across the UK , We are looking for a driven, commercially minded Sales and Customer Service Executive to own the sales pipeline from first enquiry through to installation. You will be responsible for products such as aluminium external and internal doors and windows; and steel internal doors and windows, amongst others. This isn't a back-office processing role — you'll be the commercial engine of the division: quoting with confidence, closing orders, managing key accounts and architect relationships, and keeping every order moving smoothly through to delivery.
If you're happiest on the phone chasing a quote, love the buzz of closing a sale, and have the discipline to see every order through accurately to completion, this role is built for you.
WHAT YOU'LL OWN
- Build and manage relationships with homeowners, architects, specifiers, and trade/design partners — becoming their trusted point of contact for aluminium and steel door specification and advice.
- Own the full sales cycle: qualify enquiries, prepare and present quotations, and proactively chase them to maximise conversion.
- Confidently advise on product specification, technical options, and lead times — speaking the language of architects and installers.
- Convert quotations into confirmed orders and hit personal sales and conversion KPIs.
- Process sales orders and purchase orders accurately once won and manage them through to delivery or installation.
- Expedite orders with customers and suppliers, resolving any supply or installation queries quickly.
- Proactively grow existing accounts, identifying upsell and repeat-business opportunities.
- Keep CRM records accurate and up to date and feedback market/customer insight to the wider sales team.
- Contribute ideas to improve conversion rates, customer experience, and operational efficiency.
WHAT WE'RE LOOKING FOR
- Proven track record in a sales, business development, or sales coordination role — ideally within fenestration, architectural products, or construction.
- Genuinely salesy: confident picking up the phone, comfortable closing, and motivated by hitting targets.
- Demonstrated focus on customer satisfaction and a commitment to delivering high-quality, responsive service
- Some architectural or technical product knowledge, or a strong appetite to learn it quickly.
- Sharp attention to detail — you can sell it and then process it right, with no errors.
- Comfortable working to KPIs, sales targets and growth objectives.
- Confident with CRM systems and Microsoft Office.
- Organised, resilient, and able to juggle shifting priorities without dropping the ball.
- A natural relationship-builder with a professional, customer-first manner.
WHY SPITFIRE DOORS
You’ll be joining a fast-growing, premium brand at an exciting stage of its journey, with real scope to shape the architectural sales division as it scales. Alongside a competitive base salary of £36-38k (dependent on experience) and an OTE bonus, you'll get the autonomy to build something that's genuinely yours.
Ready to own the sales pipeline for a premium, growing brand? We'd love to hear from you.
Sales and Customer Service Executive in Macclesfield employer: Spitfire Doors Limited
At Spitfire Doors Limited, we pride ourselves on being an excellent employer that fosters a dynamic and supportive work culture. Our team enjoys competitive salaries with attractive OTE bonuses, along with opportunities for professional growth in the thriving fenestration industry. Located in a vibrant area, we offer a collaborative environment where your contributions are valued, making it an ideal place for those looking to make a meaningful impact in sales and customer service.
