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- Tasks: Be the friendly face of our GP practice, guiding patients to the right care.
- Company: Join a small, community-focused GP practice in Spital, Wirral.
- Benefits: Competitive salary based on experience and a supportive team environment.
- Other info: Dynamic role with opportunities for personal growth and learning.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience as a GP receptionist and excellent communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
We're looking for an experienced Care Navigator/Receptionist to join our team. Are you a people-focused problem solver who thrives in a busy, community-centred environment? We're looking for a Care Navigator to become a vital part of our GP practice team, helping patients access the right care, at the right time, with the right clinician or service. Salary is dependent upon experience.
Main duties of the job
As a Care Navigator, you'll be the first point of contact for our patients, whether by phone, online, or in person. You'll use your excellent communication skills, empathy, and initiative to guide patients through their healthcare options, ensuring they receive safe, timely, and appropriate support.
What we're looking for:
- Previous experience in a GP practice is essential
- A friendly, confident communicator with a genuine desire to help people
- Strong organisational skills, attention to detail and the ability to stay calm under pressure
- A team player who can adapt quickly in a fast-paced environment
- Flexibility to cover holidays/sickness etc.
- Excellent IT skills and willingness to learn new systems
About us
We are a small, friendly 3 partner practice based in Spital, Wirral. We have just under 5000 patients.
Job responsibilities
- Welcoming and supporting patients with warmth, professionalism, and respect
- Using care navigation protocols to direct patients to the most suitable clinician or service
- Managing appointment requests, repeat prescriptions, and general enquiries
- Supporting patients to use digital tools such as online consultations and NHS app services
- Maintaining accurate records and handling confidential information appropriately
- Identifying patients who may benefit from additional support such as social prescribing or community services
- Administration such as handling online consultation requests, scanning etc. using a variety of IT systems
Person Specification
Experience
- Experience as a GP receptionist
- Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Care Navigator / Receptionist employer: Spital Surgery
Contact Detail:
Spital Surgery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Navigator / Receptionist
✨Tip Number 1
Get to know the practice! Research our GP practice and understand our values and services. This will help you tailor your approach during interviews and show us that you're genuinely interested in being part of our team.
✨Tip Number 2
Practice your communication skills! As a Care Navigator, you'll be the first point of contact for patients. Role-play with a friend or family member to get comfortable with common scenarios you might face in the role.
✨Tip Number 3
Show off your organisational skills! Prepare examples from your past experience where you've successfully managed multiple tasks under pressure. We want to see how you can keep things running smoothly in our busy environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you're proactive and keen to join our friendly team here at the practice.
We think you need these skills to ace Care Navigator / Receptionist
Some tips for your application 🫡
Show Your People Skills: As a Care Navigator, you'll be the first point of contact for patients, so make sure to highlight your communication skills in your application. Share examples of how you've helped others in previous roles, especially in busy environments.
Tailor Your Experience: We want to see how your previous experience in a GP practice makes you the perfect fit for this role. Be specific about your past responsibilities and how they relate to the duties listed in the job description.
Keep It Organised: Attention to detail is key! Make sure your application is well-structured and free from errors. Use bullet points where necessary to make it easy for us to read through your qualifications and experiences.
Apply Through Our Website: We encourage you to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Spital Surgery
✨Know Your Stuff
Make sure you brush up on your knowledge of the GP practice environment. Familiarise yourself with common healthcare terms and the services offered. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
As a Care Navigator, you'll be interacting with patients all day. Prepare examples of how you've successfully communicated with people in previous roles. Highlight your empathy and problem-solving skills to demonstrate that you can handle various situations with ease.
✨Stay Calm Under Pressure
The job can get hectic, so think of scenarios where you've managed stress effectively. Share specific instances where you maintained your composure while juggling multiple tasks. This will reassure the interviewers that you can thrive in a busy environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, patient demographics, or any upcoming projects. This shows your enthusiasm for the role and helps you gauge if the practice is the right fit for you.