Growth – Senior Account Manager
The Senior Account Manager plays a strategic role in accelerating revenue growth across a portfolio of key accounts. This role focuses on deeper client partnerships, larger revenue opportunities, and more complex sales cycles, while contributing to account planning and mentoring junior team members.
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Growth – Senior Account Manager
The Senior Account Manager plays a strategic role in accelerating revenue growth across a portfolio of key accounts. This role focuses on deeper client partnerships, larger revenue opportunities, and more complex sales cycles, while contributing to account planning and mentoring junior team members.
Who are we?
We're Spiro - a global brand experience company creating experiences that connect people with brands. We work across exhibitions, conferences, live events, brand activations and digital experiences, bringing together strategy, creative, design, technology and production to create experiences that defy gravity. Our teams work collaboratively across disciplines and geographies, and we're ambitious about the work we create. We're looking for people who are curious, collaborative and prepared to challenge the expected - people who bring ideas, share knowledge and make the people around them better.
Responsibilities
Role Overview / Key Responsibilities
- Build and maintain strong working relationships with the Delivery and Sales teams to support, manage and grow client accounts.
- Act as the point of contact for clients, and internal teams across stages of programme projects. Maintain strong, trusted relationships with key client stakeholders.
- Develop and maintain excellent relationships with clients, supporting negotiations and securing repeat and future business.
- Collaborate closely with Creative, Business Development Managers, Strategy, Delivery and internal Estimating teams from concept through to installation, working to ensure high-quality service delivery and ensuring best value solutions that are aligned with client budgets and needs.
- Own and grow revenue across a portfolio of high-value or complex accounts
- Identify opportunities for incremental revenue through upselling and cross-selling.
- Drive the profile and importance of events and experiential as part of the client marketing mix through a strategic and consultative approach, challenging ideas through creative and innovative thinking.
- Build and present added value services and solutions aligned to client objectives.
- Track account performance, revenue forecasts, and growth targets.
- Lead on contract and MSA renewals and commercial negotiations. Prepare, manage and control, contracts, using internal systems including GMBS, Monday.com, and Dovico for tracking and reporting.
- Operationally, the Senior Account Manager is responsible for harnessing and management of project teams to pitch and deliver events for the client to the highest standard. including management of project resources effectively, including travel and accommodation where required.
- Plan and prioritise activities, identifying, minimising and managing risks of client retention.
- Confidently handle challenging situations, providing effective problem-solving under pressure and solutions for clients and support of delivery team.
- Support the senior account team in the ongoing management, development and growth of Spiro's services and client accounts.
- Provide day-to-day line management for team members, including workload planning, prioritisation, and performance oversight.
- Mentor junior staff by offering guidance, coaching, and knowledge-sharing.
- Aligned and targeted on annual business revenue objectives.
Requirements
Experience / Skills / Requirements
- 4+ years experience in Project / Account management, delivery, client services and sales.
- Bachelor's degree, preferably business/marketing/communications emphasis. MBA a plus.
- Strong commercial awareness and consultative selling skills
- Ability to understand client needs and translate them into solutions
- Excellent communication and relationship-building skills
- Strong written skills for tender and proposal documents
- Organised, proactive, and results-driven
- Confident in presenting at senior level
- Strong coaching and mentoring skills
- International travel required
Development & Benefits
We want talented people to stay, develop and build a career here. You'll have access to development opportunities, support from your manager and the opportunity to work alongside talented people across creative, strategy, technology, production and client services. Our global business means there are opportunities to learn from different markets, disciplines and perspectives - and to build a career that can evolve with you. We offer a full benefits package, alongside our commitment to psychological safety and a culture of diversity, inclusivity and belonging. You'll also have access to employee-led resource groups and Spiro
- YOU professional development and learning programmes.
Salary
Competitive
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Senior Account Manager employer: Spiro
Spiro is an exceptional employer that fosters a dynamic and collaborative work culture, perfect for those passionate about live events and graphics production. With a strong commitment to employee growth, we provide ample opportunities for internal progression and professional development, ensuring that our team members thrive in their careers. Located in a fast-paced environment, Spiro offers the chance to work on exciting projects while enjoying a competitive salary and the support needed to excel.
