Customer Services Coordination Manager in Belfast

At Short Brothers, a Boeing Company, we do work that matters — and we do it together. Our teams design, build and support advanced aerostructures, space and defence solutions, with safety, quality and trust at the heart of everything we do. People are respected, ideas are listened to, and good work is recognised. We offer real career paths, flexibility where possible, and the opportunity to work on innovative projects that keep aircraft flying and help shape what comes next.

Benefits:

• 36 hour working week (half day Friday)
• Generous holidays
• Range of flexible schedules
• Defined Contribution Pension Scheme
• Death in service payment
• Company occupational sick scheme
• On site Occupational Health Department
• Employee Assistance Program
• Professional development and growth
• Coaching and mentoring
• Opportunity for advancement
• Free car parking
• Enhanced maternity pay

Responsibilities:

Purpose of the job: To manage communication interfaces with customers and suppliers in relation to the Aftermarket business, ensuring effective and efficient support to new and existing customer base. The jobholder is responsible for providing timely and effective communications to aid customer communication. You will, in this role, be responsible for supply chain activities, performance, process alignment, and best practices implementation. To provide effective visibility in relation to schedule and revenue for overall customer demand.

Principal Accountabilities:

• Manage all supplier interfaces for all Customer Services activities relating to the Aftermarket business.
• Responsible for the management of a team of up to 15 people to ensure parts availability.
• Develop Supply Chain strategies to support business objectives of the Aftermarket department.
• Ensure clearly defined KPI’s are identified for each process.
• Ensure that effective corrective action plans are developed and rigorously monitored to deal with recurring supply issues.
• Ensure suppliers have the right capacity to deliver spare parts on top of production.
• Monitor and control Supply Chain cost and efficiency by meeting purchase commitments, monthly supplier reports and monthly forecasting.
• Manage material availability on time for planned and unplanned events by adapting forecasting based on supplier performance, ensuring all SAP parameters are updated accordingly, deploying SAP to the highest level of automation (in terms of forecasting and purchasing).
• Be responsible for data consistency into SAP.
• Responsible for the development of the external supply base focusing on cost reduction, schedule, and Quality adherence.
• To be flexible and capable to carry out the management of all functions within the Customer Services management team.
• Foster process improvement and cost saving initiatives within the department.

Qualifications:

It is the responsibility of the applicant to ensure that sufficient detail is provided on the application form to demonstrate how the applicant meets essential job criteria, as this alone will be used for vetting purposes.

• Possess a BSc/BEng or Business Degree together with 5 years’ relevant Customer Services or Supply Chain experience OR possess an Engineering or Business related HNC together with 8 years’ relevant Customer Services or Supply Chain experience.
• Excellent communication and interpersonal skills.
• Strong knowledge of SAP supply chain, inventory and purchasing modules.

The hours worked vary with customers in different time zones and urgent requirements will require flexibility and anti-social hours being worked.

We employ people from all sections of the community and are committed to the appointment of the best candidate based upon the merit principle alone. In pursuit of our equal opportunities programme, we would particularly welcome more applications from Catholics and females, as these groups are currently under‑represented in our workforce.