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For Companies At a Glance
- Tasks: Manage key client accounts and build lasting relationships to drive satisfaction and growth.
- Company: Join a rapidly growing organisation in Cheshire focused on customer success.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional development.
- Why this job: Make a real impact by enhancing customer experiences and driving service usage.
- Qualifications: Experience in customer success; knowledge of social housing is a plus.
- Other info: Diverse and inclusive workplace with excellent career advancement opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Avalon is currently supporting an organisation in Cheshire to recruit a Customer Success Manager.
Overview
The Opportunity
Due to substantial growth over the last 12 months, the organisation is looking to expand their Customer Success team to drive projects forward and manage key accounts, continuing to provide excellent service to their customers.
The successful candidate will:
- Serve as the primary point of contact for a portfolio of key clients.
- Build long-lasting customer relationships that drive satisfaction, retention and account growth.
- Conduct regular customer touchpoints, including one-to-one check-ins, progress reviews and one-to-many sessions such as webinars or group updates.
- Deliver engaging presentations and training sessions to varied audiences and stakeholders; including customers living in social housing, frontline housing staff.
- Facilitate on-site customer engagement sessions and user groups to promote awareness and usage of our services.
- Provide feedback on client and customer needs, product enhancements and operational improvements.
Further information
Permanent Hybrid working – Travel to customers will be required.
Requirements
- Driving license & access to a vehicle.
- Previous experience in customer success.
- Experience in either Social Housing or Supported Housing is beneficial but not essential.
Customer Success Manager in England employer: Spirehouse Recruitment
Contact Detail:
Spirehouse Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in England
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company you're eyeing. A friendly chat can give us insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for those interviews! Research the company’s values and recent projects. We want to show that we’re not just a good fit for the role, but also for the company culture.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. This helps us get comfortable with our answers and boosts our confidence when it’s time to shine.
✨Tip Number 4
Don’t forget to follow up! After an interview, drop a quick thank-you email. It shows our enthusiasm and keeps us fresh in their minds. Plus, it’s just good manners!
We think you need these skills to ace Customer Success Manager in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Success Manager role. Highlight your experience in customer success and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how your background aligns with our needs. Keep it engaging and personal – we love a good story!
Showcase Your Communication Skills: As a Customer Success Manager, communication is key. In your application, demonstrate your ability to engage with different audiences. Whether it's through your writing style or examples of past presentations, let us see your flair for connecting with people.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about who we are and what we do!
How to prepare for a job interview at Spirehouse Recruitment
✨Know Your Clients
Before the interview, research the organisation's key clients and their needs. Understanding their customer base will help you demonstrate how you can build long-lasting relationships and drive satisfaction.
✨Showcase Your Communication Skills
As a Customer Success Manager, you'll need to engage with various stakeholders. Prepare examples of how you've delivered engaging presentations or facilitated training sessions in the past. This will highlight your ability to connect with different audiences.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific customer situations. Think of scenarios where you've successfully managed client relationships or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Highlight Your Adaptability
With hybrid working and travel involved, it's essential to show that you're flexible and can adapt to different environments. Share experiences where you've successfully navigated changes or challenges in your previous roles.
