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- Tasks: Help people find housing and prevent homelessness while managing applications and allocations.
- Company: Spirehouse supports local authorities, focusing on community needs and customer service.
- Benefits: Earn £17.89 per hour with a full-time schedule and gain valuable experience.
- Why this job: Make a real difference in people's lives while working in a supportive environment.
- Qualifications: Must have a full UK driver's licence and 2 years of customer service experience.
- Other info: This is a 3-month temporary position with opportunities for growth.
Spirehouse are currently supporting a West Midlands based Local Authority in need of a Housing Advisor for a 3 month contract.
The Opportunity:
A client in the West Midlands is seeking an experienced Housing Advisor to provide an excellent, customer-focused housing allocations service. The advisor will process housing applications and provide advice on housing allocations and homelessness, as well as general advice for the housing service.
The successful candidate will:
- Assist in the operation of the Council’s allocation system, managing and updating the housing register, including registering applications and determining banding of new applications in accordance with Council policies, maintaining any casework records and validating applications.
- Provide housing advice and housing options in order to maximise the customers housing opportunities and to prevent homelessness.
- Administer the allocations of the Council’s garages ensuring that empty garages are relet in accordance with agreed processes and to answer customer enquiries relating to garages.
- Assist in the management of temporary accommodation for homeless people including preparation of paperwork and conducting signups.
Further information:
- 3-month temporary position
- £17.89 per hour via umbrella
- Full-time at 37 hours per working week
Requirements:
- Full UK driver's licence with access to a vehicle
- At least 2 years’ experience of delivering customer focused quality services on face-to-face and telephone basis.
Please apply for this role online or contact Kim Parsons at Spirehouse for a confidential discussion.
Spirehouse Recruitment is an equal opportunities employment business and employment agency. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all individuals.
Housing Advisor employer: Spirehouse Recruitment Limited
Contact Detail:
Spirehouse Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Advisor
✨Tip Number 1
Familiarise yourself with the local housing policies and allocation systems used by the council. Understanding these processes will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with current or former Housing Advisors in the West Midlands area. They can provide valuable insights into the role and may even refer you, which can significantly boost your chances of landing the job.
✨Tip Number 3
Prepare for potential interview questions by practising scenarios related to customer service and homelessness prevention. Being able to articulate your approach to these situations will set you apart from other candidates.
✨Tip Number 4
Showcase any relevant experience you have in managing casework or working with vulnerable populations. Highlighting this experience during interviews can demonstrate your suitability for the Housing Advisor position.
We think you need these skills to ace Housing Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements of the Housing Advisor position. Tailor your application to highlight relevant experience in housing allocations and customer service.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in delivering customer-focused services, particularly in housing or related fields. Use specific examples to demonstrate your skills in managing housing applications and providing advice.
Showcase Your Skills: Make sure to mention any relevant skills such as communication, problem-solving, and organisational abilities. These are crucial for a Housing Advisor role, especially when dealing with sensitive situations like homelessness.
Proofread Your Application: Before submitting your application, thoroughly proofread your documents for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Spirehouse Recruitment Limited
✨Know Your Housing Policies
Familiarise yourself with the local housing policies and allocation systems. Understanding how the council operates will help you answer questions confidently and demonstrate your expertise in managing housing applications.
✨Showcase Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Highlight your ability to handle difficult situations and provide solutions, as this role requires a strong focus on customer satisfaction.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss scenarios where you've successfully resolved issues related to housing or homelessness. This will show your potential employer that you can think critically and act effectively under pressure.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the organisation. This not only shows your interest but also gives you a chance to assess if the position aligns with your career goals and values.
