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- Tasks: Help residents with complaints and ensure their voices are heard.
- Company: Avalon supports a West Midlands Housing Association focused on community engagement.
- Benefits: Enjoy a hybrid work model and competitive salary of £28,350 - £33,600.
- Why this job: Make a real impact in the community while developing valuable skills.
- Qualifications: Experience in customer complaints within social housing or local government is essential.
- Other info: Interviews start ASAP; apply online or contact Kim Parsons for a chat.
Avalon is currently supporting a West Midlands-based Housing Association needing a Customer Complaints Officer. My client in the West Midlands is seeking an experienced Customer Complaints Officer on a permanent contract. You will provide a responsive and effective service to influence, engage, listen to, and assist in activities relating to residents and wider community engagement.
The successful candidate will:
- Adopt an objective and proactive approach to all Resident Engagement, Complaints, Investigations, and Safeguarding cases.
- Ensure prompt and appropriate responses and resolutions in order to meet the needs of our residents whilst adhering to regulatory standards.
- Signpost residents to external support services where appropriate.
- Facilitate and coordinate with other departments as required to resolve any issues arising.
- Assist in developing and maintaining key relationships with partners.
- Ensure that all regulatory and consumer standards are met at all times.
- Monitor, collate and assist with producing reports for the Customer Committee as required.
- Receive and process queries by multiple means, e.g., telephone/email and in person.
- Be responsive to customer and business needs.
Further information:
- Interviews to commence ASAP
- Permanent Position
- £28,350 - £33,600 (Depending on experience)
- Full-time working pattern – 37 hours
- Hybrid (A.M meets in Head Office X2 per week). The rest shall be out in the community.
Requirements:
- Full UK driver's licence with access to a vehicle
- Must have similar strong customer complaints experience within a Social Housing / Charity or Local Government setting.
Please apply for this role online or contact Kim Parsons at Avalon for a confidential discussion.
Avalon, trading name of Spirehouse Recruitment Limited, is an equal opportunities employment business and employment agency. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all individuals.
Customer Complaints Officer employer: Spirehouse Recruitment Limited
Contact Detail:
Spirehouse Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Complaints Officer
✨Tip Number 1
Familiarise yourself with the specific challenges faced by residents in social housing. Understanding their concerns will help you engage more effectively during interviews and demonstrate your commitment to improving their experience.
✨Tip Number 2
Network with professionals already working in customer complaints within the housing sector. Attend local events or join online forums to gain insights and potentially get referrals that could strengthen your application.
✨Tip Number 3
Prepare for situational interview questions by thinking of examples from your past experiences where you successfully resolved complaints or improved customer satisfaction. This will showcase your problem-solving skills and proactive approach.
✨Tip Number 4
Research the specific housing association and its values. Tailoring your conversation to align with their mission and demonstrating how you can contribute to their goals will make a strong impression during the interview process.
We think you need these skills to ace Customer Complaints Officer
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and requirements of the Customer Complaints Officer position. Tailor your application to highlight how your experience aligns with these expectations.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous experience in handling customer complaints, particularly within social housing, charities, or local government settings. Use specific examples to demonstrate your skills in resolving issues and engaging with residents.
Craft a Strong Cover Letter: Write a compelling cover letter that not only introduces yourself but also explains why you are passionate about this role. Mention your proactive approach to resident engagement and your ability to work collaboratively with other departments.
Proofread Your Application: Before submitting your application, make sure to proofread all documents for spelling and grammatical errors. A well-presented application reflects your attention to detail and professionalism, which is crucial for a Customer Complaints Officer.
How to prepare for a job interview at Spirehouse Recruitment Limited
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Customer Complaints Officer. Familiarise yourself with the key tasks mentioned in the job description, such as handling complaints, engaging with residents, and coordinating with other departments.
✨Showcase Relevant Experience
Prepare to discuss your previous experience in customer complaints, especially within social housing or local government settings. Be ready to provide specific examples of how you've successfully resolved complaints and engaged with residents.
✨Demonstrate Communication Skills
As this role requires effective communication, practice articulating your thoughts clearly. You may be asked to explain how you would handle difficult situations or communicate with residents, so think about your approach to these scenarios.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask during the interview. This could include inquiries about the team dynamics, the types of complaints typically handled, or how success is measured in the role. It shows your interest and engagement.
