IT Trainer / Process Analyst in Norwich

The IT Trainer / Process Analyst will be responsible for designing and delivering IT training, improving employee technical skills, and supporting the Head of ICT with process analysis and business improvement activity. The role will help ensure that staff are confident in using the firm’s systems and that processes are documented, reviewed and improved to support efficient, secure and compliant ways of working across the business. This role is based within a UK legal practice and requires an understanding of confidentiality, data protection and the importance of accuracy when supporting legal and business support teams. This is an office-based role, where regular travel to all branch offices is required (for general support and delivery of training purposes) so your own transport will be required. This role is for a fixed contract duration of 18 months.

This role will see the successful candidate undertaking a multitude of tasks, including:

• Identify IT training needs for users across all offices and business areas.
• Design, maintain and update training materials, user guides, process notes and training videos to support systems and business processes.
• Deliver IT and Microsoft 365 training, including Outlook, Word, Excel, Teams and Copilot, to staff at all levels.
• Deliver training on the firm’s practice management, case management, document management and other legal technology systems as required.
• Lead the delivery of the induction programme for new starters, including core systems and process training.
• Provide in person support and practical guidance to staff following training sessions, upgrades and process changes.
• Support user queries across software applications, including the practice management system and other business-critical platforms.
• Work with departments to map, review and document current and future-state processes, identify inefficiencies, risks and opportunities for improvement, and recommend practical solutions through better use of technology and standardised ways of working.
• Provide support for workflow design, testing and continuous improvement within the practice management system.
• Produce and maintain standard operating procedures, process maps and user guidance to support consistent working practices across the firm.
• Evaluate training effectiveness through feedback, observation and identified support trends, and update materials and delivery methods accordingly.

The ideal candidate will be adept at managing multiple tasks and have a good attention to detail. They should be a team-player who can quickly gain the trust of their team and colleagues as well providing in-depth support to employees where needed. We are looking for a candidate who:

• Has previous experience delivering IT systems training, including Microsoft applications such as Word, Excel, Outlook and Teams.
• Can demonstrate excellent communication skills, both written and verbal.
• Has strong presentation and facilitation skills, with the ability to deliver training to users at all levels.
• Can show excellent attention to detail, professionalism and the ability to handle confidential information appropriately.
• Has the ability to work professionally, independently and collaboratively across departments.
• Takes a flexible approach to arranging and delivering training, including formats such as lunch and learn sessions and occasional support outside standard hours when required.
• Has prior experience of process improvement, process mapping, documenting procedures or supporting business change.
• Has awareness of confidentiality, information security and UK data protection requirements in a professional services environment.

Spire Solicitors LLP is one of the largest legal firms in the region. With our head office in the heart of Norwich city centre, we have a strong regional presence with offices in market towns throughout Norfolk including Attleborough, Aylsham, Dereham, Diss, Watton and Wymondham. We offer a comprehensive range of legal advice and we pride ourselves on our friendly and personable culture.

Benefits include:

• Healthcare cash plan with Bupa
• Contributory pension scheme
• 25 days’ annual leave (FTE), plus Bank Holidays
• 2 self-care days per year (FTE)
• 3.5 days paid "close down" days at Christmas
• Personal Development Plan to support your career
• Wellbeing Champions to support your wellbeing within the firm
• Agile/Flexi Working Policy
• Staff events, and an active social committee
• A collaborative and engaging company culture

Spire Solicitors LLP is an equal opportunity employer with all applicants considered for interview and potential subsequent employment without regard to disability, gender identity, race, sex, sexual orientation, or any other legally protected status.