Customer Service Administrator

Job Title: Customer Service Administrator Hours: Mon – Fri 8.30am – 5.00pm with one day on rotation finishing at 4.00pm Salary: £25,000 per annum Location: Staveley, Chesterfield Responsible to: Office Supervisor Main Purpose: Responsible for all aspects of administration, dealing with customers and answering telephone calls. Full training will be provided upon joining the business. Main tasks and duties * Working within a busy office environment in a customer service role Must be able to work well in both an individual & with a wider team setting. * Effectively deal with customers at all levels, both internally & externally in both verbal and written formats. * Provide a high level of customer service to your customers. * Manage own workload within a busy office environment * Deal accurately and efficiently with all types of customer enquiries, keeping all key stakeholders fully informed throughout the process. * Fully investigating any issues on customer orders & reporting to upper management. * Ability to make sound commercial decisions where needed. * IT literate – Microsoft office packages. * To be flexible & adaptable approach to the role and have the ability to assist wider team where necessary