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- Tasks: Lead and manage the Operations Team to enhance service delivery and operational excellence.
- Company: Join Spire Occupational Health, part of the UK's second largest private healthcare provider.
- Benefits: Enjoy 26 days of annual leave, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact in healthcare by improving operations and leading a dynamic team.
- Qualifications: 5 years of operations management experience and strong customer service skills required.
- Other info: Be part of a supportive culture focused on health and well-being.
The predicted salary is between 48000 - 72000 £ per year.
Spire Occupational Health (Spire OH) – part of the wider Spire Healthcare Group – is looking for a competent, confident, and customer-focused Head of Operations with extensive service improvement knowledge to lead and manage the Operations Team – the hub of Spire OH’s clinical activity.
Spire Healthcare Group is the second largest private healthcare provider in the UK, established in 2007 with 38 hospitals and 50+ clinics across the country. We provide Occupational Health services to clients nationwide, and we believe everyone deserves the opportunity to put their health first and we help support our clients, and employees to do so.
In this exciting role, you would lead the operational excellence of our OH services as part of the wider Spire Workplace Health provision. This pivotal role involves system and service planning, team leadership, stakeholder collaboration, and ensuring top-tier service delivery within KPIs and SLAs.
You’ll work closely with Senior Leaders to manage operational and financial performance, reporting directly to the Operations Director.
Must have:
- 5 years’ experience managing an operations team.
- Proven abilities in service improvements and business changes.
- Strong IT capabilities with knowledge of Microsoft Office and PowerBI.
- Robust experience in customer service and engagement.
- Deep understanding of Financial Operating Models & Workforce Planning Models.
- Experience in Occupational Health set up or similar service.
Key Responsibilities:
- Oversee the day-to-day performance and KPI delivery of the Operations Team.
- Lead the ongoing improvement of operational systems, processes, and policies.
- Strategically manage resources and capacity within the team to meet business needs.
- Manage and mentor operations team to ensure high performance and collaboration.
- Develop and implement operational strategies to support company growth.
- Oversee the recruitment and training of new employees.
- Oversee operations budget to ensure financial targets are met.
- Ensure that all relevant customer SLAs and KPIs are met and exceeded, maintaining high standards of performance and customer satisfaction.
- Utilise technology and stay on top of industry trends to keep Spire OH competitive.
- Ensure all operations adhere to quality standards and regulatory requirements.
About You:
- Excellent stakeholder management skills and abilities.
- Highly analytical with an ability to interrogate and manage data effectively.
- An inspiring leader.
- Can communicate effectively (written and verbal) at all levels of the business.
- Organised and can time-manage efficiently.
- Knowledgeable of operation functions in the Healthcare sector is desirable.
26 days of annual leave +
Head of Operations in Worcester employer: Spire Occupational Health
Contact Detail:
Spire Occupational Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations in Worcester
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector and let them know you're on the hunt for a Head of Operations role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Spire OH and its operations. Understand their KPIs and SLAs, and think about how your experience aligns with their goals. This will help you stand out as a candidate who’s genuinely interested in the role.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've successfully led teams and improved operational processes. This will demonstrate that you’re not just a manager, but an inspiring leader who can drive change.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Spire OH team and ready to contribute to their mission of putting health first.
We think you need these skills to ace Head of Operations in Worcester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Operations role. Highlight your experience in managing operations teams and any service improvement projects you've led. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for Spire OH. Share specific examples of your leadership style and how you've driven operational excellence in previous roles. We love a good story!
Showcase Your IT Skills: Since strong IT capabilities are essential, make sure to mention your experience with Microsoft Office and PowerBI. If you've used any other tech tools that helped improve operations, let us know! We’re all about leveraging technology.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Spire Occupational Health
✨Know Your Operations Inside Out
Before the interview, dive deep into Spire OH’s operational processes and service delivery models. Familiarise yourself with their KPIs and SLAs, as well as any recent changes in the healthcare sector that could impact operations. This will show your genuine interest and understanding of the role.
✨Showcase Your Leadership Style
Be prepared to discuss your leadership approach and how you’ve successfully managed teams in the past. Use specific examples to illustrate how you've mentored team members and driven performance improvements. This is your chance to demonstrate that you can inspire and lead the Operations Team effectively.
✨Highlight Your Analytical Skills
Since the role requires strong analytical abilities, come ready to discuss how you’ve used data to inform decision-making in previous positions. Bring examples of how you’ve interrogated data to improve operational efficiency or customer satisfaction, especially in a healthcare context.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions about Spire OH’s future operational strategies, challenges they face, or how they measure success. This not only shows your enthusiasm but also helps you gauge if the company aligns with your career goals.
