Bank Private Patient Co-ordinator in Worcester

Spire South Bank Hospital have an exciting opportunity for a Private Patient Coordinator to join their team on a bank basis. The high-profile role is in place to support patients and consultant colleagues navigate suitable private pathways and treatment options. The Private Patient Coordinator will predominantly support Self-Pay patient enquiries at either enquiry, outpatient or in care stage as well as providing support for patients with private medical insurance. The role will support the conversion of warm leads into appointments and admissions to meet key performance targets whilst delivering our Purpose of providing ‘outstanding personalised care.’

Spire South Bank Hospital has been in operation for 30 years providing quality private healthcare to the local population and beyond, earning a reputation as a leader in Worcestershire. We work with some of the area's most experienced Consultant Surgeons, Anaesthetists and Physicians to deliver tailored, personalised care and are proud of the positive patient feedback we consistently receive. Our vision is to be recognised as a world-class healthcare provider, bringing together the best people dedicated to creating excellent clinical environments and delivering the highest quality patient care.

Duties and responsibilities:

• Manage inbound Self-Pay patient enquiries, in person, over the telephone and online/email, from initial enquiry through to booking in a timely and conscientious manner.
• Handle own workload effectively.
• Use of digital systems such as CRM/Workflow/Pricing.
• Communicate clearly and effectively with prospective patients via telephone and email, to provide information regarding pricing, procedures, consultants, availability taking bookings and payments where appropriate.
• Manage all Self-Pay patient enquiries, both over the telephone and online/email, from initial enquiry through to booking ensuring patient enquiry resolution.
• Working to agreed KPIs with a positive and proactive customer-focused attitude.
• Provide support and guidance to consultants and their patients.
• Convert warm leads into appointments/sales in order to meet key performance targets.
• Take payments for planned diagnostics and treatments.
• Act as a change champion for new ways of working including digital tools.
• Demonstrate excellent communication, interpersonal and relationship building skills.
• Utilise a variety of systems that support the prioritisation and managing of your workload.
• Liaise with consultants and medical secretaries on consultant fee information ensuring these are maintained appropriately in the relevant systems.

Who we're looking for:

• To be able to demonstrate excellent customer service skills and a confident approach to handling a variety of systems.
• Experience of working in a similar position.
• Comfortable handling sensitive conversations.
• Enjoys working in a collaborative, fast-paced team environment.
• Be able to work effectively to a national sales framework.
• Strong communication skills, demonstrating an ability to positively lead teams across multiple locations.
• Demonstrable ability to process data effectively and accurately.
• The ability to work in a methodical, systematic way.

Benefits:

• We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
• Bank colleagues are paid weekly.
• Access to Spire Healthcare pension.
• Access to Blue Light Card discounts.
• Smartspending discounts (in addition to Blue Light discounts) via ‘Spire for You’.
• Wellbeing Centre access via ‘Spire for You'.
• Full induction, including mandatory training updates.
• Opportunities for further training and progression into permanent posts.
• Knowledge, support and guidance through your recruitment journey from Spire’s specialist Resourcing Team.
• We offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness or annual leave.
• Free parking on site.

Our Values:

• Driving clinical excellence.
• Doing the right thing.
• Caring is our passion.
• Keeping it simple.
• Delivering on our promises.
• Succeeding and celebrating together.

Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care. Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all.

Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.