At a Glance
- Tasks: Provide exceptional customer service and manage patient registrations at the bank.
- Company: Join Spire Washington, a leading independent hospital group in the UK.
- Benefits: Flexible hours, competitive salary, free uniform, and weekly pay.
- Other info: Opportunities for training and progression into permanent roles.
- Why this job: Make a positive impact on patients' experiences in a professional healthcare environment.
- Qualifications: Strong communication skills and a professional appearance are essential.
The predicted salary is between 24000 - 30000 € per year.
Spire Washington is currently looking for a Bank Receptionist to help cover sickness and annual leave.
Job Purpose
To provide an exemplary high level of customer service at all times to patients and consultants, exceeding all expectations. To provide an efficient administrative service within the hospital, operating within established policies and procedures, legislation and guidelines. To ensure a positive memorable first impression both face to face and over the telephone, instilling confidence in Spire hospitals to ensure repeat custom and contribute towards an excellent reputation.
Duties and Responsibilities
- Welcoming, registering and directing patients and consultants as required to the hospital, in a warm, professional caring manner and in such a way as to provide confidence and exceed customers' expectations.
- To ensure all sensitive information including personal details is handled in accordance with legislative and company policies, agreeing and conforming to accurate data entry as per the declaration on SAP.
- To maintain confidentiality of all information acquired with regard to patients, consultants and staff and not on any account disclose information about the affairs of the hospital, its subsidiaries or associates.
- To ensure all patients have accurate details attached to their account including a correct date of birth, address, NHS GP, and funding.
- Admitting patients to the ward in accordance with hospital procedures, providing information as appropriate.
- Processing in-patient/out-patient charges, including accurate documentation of payments along with the collection of credit card details from all self-funding and insured patients.
- Operate the hospital switchboard in a professional and efficient manner, ensuring all calls or enquiries are responded to in a timely manner.
- Undertake various clerical duties including registering patients onto the system, making follow up appointments, adding NHS outcome for all NHS patients following appointments, updating and registering patient change of details ensuring this is communicated to the relevant departments, ordering and distribution of newspapers, issuing badges for visitors, booking taxis and any other clerical duties associated with the business.
- To contribute to the general cleanliness, neatness and smooth running of all reception areas at all times, ensuring that any publicity and reading material is available and well displayed.
- Undertake all work in accordance with company hospital policies and procedures, ensuring familiarity with the Health and Safety at Work Act, including manual handling and fire procedures.
- Provide and receive patient information, ensuring that all patient information is provided, received and recorded in accordance with the Data Protection Act and Spire policies.
- To present a professional, smart image at all times, ensuring adherence to hospital uniform policy.
- Carry out any other duty that reasonably falls within the general nature and level of responsibility of the post.
Experience
Whilst no formal qualifications are required, you must be able to communicate with other members of staff and patients clearly, and your personal appearance must be of a high standard, expected in a professional healthcare environment.
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
- Bank colleagues are paid weekly.
- We offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness, or annual leave.
- Save an average of £50 per month with our free onsite car park.
- Access to Spire Healthcare pension.
- Free uniform.
- Free DBS.
- Full induction, including mandatory training updates.
- Opportunities for further training and progression into permanent posts.
- Knowledge, support and guidance through your recruitment journey from Spire's specialist resourcing team.
Our Values
We are extremely proud of our heritage in private healthcare and of our values as an organisation:
- Driving clinical excellence.
- Doing the right thing.
- Caring is our passion.
- Keeping it simple.
- Delivering on our promises.
- Succeeding and celebrating together.
Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart. Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 30 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.
Bank Receptionist in Washington employer: Spire Healthcare
Spire Washington is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With flexible hours, competitive pay, and a comprehensive benefits package, including free parking and opportunities for further training, Spire Healthcare fosters an environment where staff can thrive while delivering outstanding patient care. Join us in making a meaningful impact in the healthcare sector, where your contributions are valued and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Bank Receptionist in Washington
✨Tip Number 1
First things first, make sure you know the ins and outs of Spire Washington. Research their values and services so you can chat confidently about how you fit into their team. This shows you’re genuinely interested and ready to contribute!
✨Tip Number 2
When you get that interview, don’t just sit back and wait for questions. Prepare some thoughtful ones of your own! Ask about their approach to patient care or how they handle busy periods. It’ll show you’re proactive and keen to be part of the action.
✨Tip Number 3
Dress to impress! As a Bank Receptionist, you’ll be the first face patients see, so make sure you look professional and polished. A smart appearance goes a long way in making that memorable first impression.
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest opportunities and updates directly from us at Spire Healthcare.
We think you need these skills to ace Bank Receptionist in Washington
Some tips for your application 🫡
Show Your Customer Service Skills:As a Bank Receptionist, your ability to provide top-notch customer service is key. Make sure to highlight any previous experience where you’ve gone above and beyond for customers, whether in person or over the phone.
Be Professional and Personable:First impressions matter! Use a friendly yet professional tone in your application. We want to see that you can create a warm atmosphere for patients and consultants right from the get-go.
Attention to Detail is Crucial:Since you'll be handling sensitive information, it’s important to demonstrate your attention to detail. Mention any experience you have with data entry or managing confidential information to show you can handle this responsibility.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our values there!
How to prepare for a job interview at Spire Healthcare
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Bank Receptionist at Spire Washington. Familiarise yourself with their values and how they prioritise customer service. This will help you tailor your answers to show that you're the perfect fit for their team.
✨Practice Your Customer Service Skills
Since this role is all about providing exemplary customer service, think of scenarios where you've gone above and beyond for a customer. Prepare to share these experiences during your interview, highlighting your ability to handle sensitive information and maintain confidentiality.
✨Dress to Impress
First impressions matter, especially in a professional healthcare environment. Make sure you present a smart and professional image that aligns with Spire's uniform policy. This shows that you take the role seriously and respect the company's standards.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and what success looks like in this role. This not only shows your interest but also helps you determine if Spire Washington is the right fit for you.
