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- Tasks: Manage patient bookings and provide excellent customer service in a fast-paced environment.
- Company: Join a leading healthcare provider with a focus on innovation and patient care.
- Benefits: Enjoy 35 days annual leave, private medical insurance, and a competitive salary.
- Why this job: Kickstart your healthcare career in a supportive and dynamic team.
- Qualifications: Strong communication skills and experience in customer service or office roles.
- Other info: Flexible shifts and opportunities for professional growth in a new Patient Support Centre.
The predicted salary is between 25000 - 30000 £ per year.
Patient Administrator | Seaham PSC | Seaham | Full Time | Permanent | £12.26 per hour plus enhancements and excellent benefits.
Please note that these vacancies are based in our new Patient Support Centre in Seaham, County Durham. Due to a period of innovation, Spire are opening a state of the art Patient Support Centre in the heart of Seaham, we have a number of Administrator and Customer Service vacancies available in our new hub for people looking to develop or begin their healthcare career.
Please note - Induction training will be held for 2 weeks (9am to 5pm) following this, shifts will vary between the hours of 8am to 7pm Monday to Friday with occasional Saturday shifts. Please only apply if you can commit to this!
As a PSC Administrator, you will be responsible to ensure the provision and maintenance of an efficient patient customer service experience within the centre.
Duties and Responsibilities:
- Provide and maintain an efficient bookings system for all outpatients using a computerised system (SAP).
- Manage the telephone lines in an effective and timely manner.
- Provide and maintain an efficient diary for all outpatient clinics including both consultant and nurse led clinics (making and changing appointments, clinic changes and cancellations).
- Manage and process patient referral letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate.
- Process patient appointment letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate.
- Respond to enquiries from patients, members of the public and consultants in a timely, courteous, and efficient manner either by telephone or letter.
Who are we looking for:
- Demonstrable literacy and numeracy skills.
- Track record of successful delivery in a similar role, in an office and/or customer service environment.
- Experience of handling high call volumes in a fast paced environment.
- High level of PC literacy and experience of using multiple systems and programmes.
- Excellent interpersonal and communication skills.
- The ability to work effectively as part of a team.
- Able to work under pressure and to tight deadlines, with good organisational skills.
Benefits:
- 35 days annual leave inclusive of bank holidays - pro rata.
- Employer and employee contributory pension with flexible retirement options.
- ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers.
- Free Car park.
- Free DBS.
- Free Uniform.
- Private medical insurance.
- Life assurance.
Our Values:
- Driving clinical excellence.
- Doing the right thing.
- Caring is our passion.
- Keeping it simple.
- Delivering on our promises.
- Succeeding and celebrating together.
Admissions Administrator in Washington employer: Spire Healthcare
Contact Detail:
Spire Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Admissions Administrator in Washington
✨Tip Number 1
Get to know the company! Research Spire and their values. When you understand what they stand for, you can tailor your approach during interviews and show them you're a perfect fit.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and administration. We recommend doing mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. This can give you insider info about the role and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Spire team.
We think you need these skills to ace Admissions Administrator in Washington
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Admissions Administrator role. Highlight your relevant experience in customer service and any specific skills that match the job description, like managing bookings or handling high call volumes.
Show Off Your Skills: Don’t be shy about showcasing your literacy, numeracy, and PC skills. Mention any experience with systems like SAP or similar software, as this will show us you’re ready to hit the ground running in our new Patient Support Centre.
Be Personable: Since this role involves a lot of communication, make sure your application reflects your excellent interpersonal skills. Use a friendly tone in your cover letter and give examples of how you've provided great customer service in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Spire Healthcare
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Admissions Administrator role. Familiarise yourself with the duties listed in the job description, especially around managing bookings and handling patient enquiries. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Communication Skills
As this role involves a lot of interaction with patients and colleagues, be prepared to demonstrate your excellent communication skills. Think of examples from your past experiences where you've effectively managed calls or resolved issues. Practising these scenarios can really help you shine during the interview.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess how you'd handle specific situations, like managing high call volumes or dealing with difficult patients. Prepare by thinking through potential challenges and how you would address them, showcasing your problem-solving abilities and calmness under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might want to ask about the team dynamics, training opportunities, or how success is measured in the role. It’s a great way to leave a positive impression!
