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- Tasks: Be the friendly face of our hospital, welcoming and guiding patients with care.
- Company: Join Spire Southampton Hospital, a leader in private healthcare.
- Benefits: Enjoy 35 days annual leave, private medical insurance, and a competitive salary.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Great communication skills and experience in customer service are essential.
- Other info: Flexible full-time and part-time shifts available in a supportive team environment.
The predicted salary is between 30000 - 42000 £ per year.
Spire Southampton hospital are currently looking to recruit an experienced Receptionist to join the team. You will be a first point of contact at the hospital for patients, so will politely and courteously register and direct patients, consultants and hospital teams as required, in a proactive, warm, professional and caring manner. Full-time & part-time opportunities available.
Duties and Responsibilities:
- Welcoming, registering, including the accurate collection of credit card details and patient information.
- Directing patients, consultants and hospital teams as required, to the hospital in a warm, professional and caring manner and in such a way as to provide confidence.
- Compliance with NHS forms and processes.
- Processing in-patient/out-patient charges.
- Cash handling strictly within the parameters of the ‘Handling Cash Policy’.
- Discharge of patients onto computer system ensuring accuracy of all information.
- Manage the hospital switchboard in a professional and efficient manner, ensuring all calls or enquiries are responded to in a timely manner.
- Undertake various clerical duties including checking of bed status reports, ordering and distribution of newspapers, including badges for visitors, booking taxis.
Who we're looking for:
- A personable individual with the ability to work on own initiative as well as part of a team.
- Good basic PC skills, including Word, Excel and Outlook.
- Excellent customer service skills.
- High degree of accuracy in administration.
- Great communication skills at all levels.
- Experience in a customer service environment.
- Experience with information management systems.
- Switchboard experience.
Working Hours: Full-time 37.5 hours per week & Part-time options available. Our receptions are open from 06:30 – 21:00 so will be a variation of shifts on a rota basis with 1 in 4 weekend cover required.
Contract Type: Permanent
Benefits:
- 35 days annual leave inclusive of bank holidays.
- Employer and employee contributory pension with flexible retirement options.
- ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers.
- Free Bupa wellness screening.
- Private medical insurance.
- Life assurance.
- Free off-site parking for staff.
Our Values:
- Driving clinical excellence.
- Doing the right thing.
- Caring is our passion.
- Keeping it simple.
- Delivering on our promises.
- Succeeding and celebrating together.
For us, it's more than just treating patients; it's about looking after people.
About Us:
Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services.
Receptionist in Southampton employer: Spire Healthcare
Contact Detail:
Spire Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Southampton
✨Tip Number 1
First things first, make sure you know the ins and outs of the hospital. Research Spire Southampton and understand their values and services. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! As a receptionist, you'll be the face of the hospital. Role-play common scenarios with friends or family to get comfortable with handling different types of patients and queries. The more prepared you are, the more confident you'll feel.
✨Tip Number 3
Don’t underestimate the power of a warm smile and positive attitude. When you walk into that interview, let your personality shine through. Remember, they’re looking for someone who can create a welcoming environment for patients, so show them you’ve got that caring touch!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining the Spire team. Don’t wait too long, as positions can fill up quickly!
We think you need these skills to ace Receptionist in Southampton
Some tips for your application 🫡
Be Personable: As a Receptionist, you'll be the first point of contact for patients. Make sure your application reflects your warm and professional attitude. Use friendly language and show that you genuinely care about providing excellent customer service.
Highlight Relevant Experience: If you've worked in customer service or administration before, shout about it! Mention any experience with switchboards or information management systems, as these are key for the role. We want to see how your background aligns with what we do at Spire.
Show Off Your Skills: Good PC skills are a must, so don’t forget to mention your proficiency in Word, Excel, and Outlook. If you have any specific examples of how you've used these tools effectively, include them to make your application stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team at Spire!
How to prepare for a job interview at Spire Healthcare
✨Know the Hospital Inside Out
Before your interview, take some time to research Spire Southampton Hospital. Familiarise yourself with their values, services, and recent achievements. This will not only show your genuine interest but also help you tailor your answers to align with their mission of providing outstanding personalised care.
✨Practice Your Customer Service Skills
As a receptionist, you'll be the first point of contact for patients. Prepare for the interview by practising common customer service scenarios. Think about how you would handle difficult situations or questions from patients, ensuring you convey warmth and professionalism in your responses.
✨Showcase Your Administrative Skills
Highlight your experience with administrative tasks and information management systems during the interview. Be ready to discuss your proficiency with tools like Word, Excel, and Outlook, as well as any previous roles where you managed cash handling or patient information accurately.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the team dynamics, the training process for new receptionists, or how they measure success in this role. This shows that you're not just interested in the job, but also in how you can contribute to the hospital's goals.
