Reception Team Lead in Southampton

Spire Southampton Hospital is currently looking to recruit for a Reception Team Lead to join the team on a part-time permanent basis. This is a fantastic opportunity to join a dynamic team and have a great impact.

Contract type: Permanent, Part-time 30 hrs on a rota.

Duties & Responsibilities (not limited to):

• Working varied reception shifts in a hands-on capacity, supporting and overseeing the team.
• Promotion of Spire’s Purpose, vision, mission, values and behaviours.
• Managing time cards, sickness, annual leave, and other absence whilst ensuring optimum cover at all times.
• Preparation of rotas, flexing staff in line with business requirements and within budgetary targets.
• Setting annual EE objectives for each team member, holding and documenting regular 1:1 meetings as well as team briefs.
• Actively involved in recruitment, training and induction.
• Achieving KPI targets as set by central Spire.
• To carry out departmental audits and ensure compliance, including DSE, Health and safety and staff mandatory training.
• To undertake Datix incident investigations.
• To represent the department at various meetings, including Patient Experience, driving improvements and implementing change.
• Actively participating in the promotion of good communication and liaison with other hospital departments.
• Undertake all work in accordance with company hospital policies and procedures.
• Ensuring familiarity with the Health and Safety at Work Act, including manual handling and fire procedures.
• To maintain confidentiality of all information in line with GDPR regulations with regard to patients, consultants and staff.
• To ensure the reception environment projects a professional, smart image at all times including staff adherence to hospital uniform policy.
• To try to resolve any patient complaints relating to the reception service in the first instance or to escalate via the appropriate channel.

What do you need to have?

• Educated to Higher Education level.
• Excellent numeracy, literacy and IT Skills.
• Minimum 2 years leadership experience in a highly customer service focussed role.
• Proven people management experience within a medium sized team.
• Excellent organisation and communication skills.
• Outstanding customer care skills with the ability to handle difficult situations.
• Emotional resilience, able to hold difficult conversations.
• The ability to manage change.
• Someone who can drive customer service.
• Happy to work shifts on a rota basis.

Benefits

• 35 days annual leave inclusive of bank holidays.
• Employer and employee contributory pension with flexible retirement options.
• 'Spire for you' reward platform - discount and cashback for over 1000 retailers.
• Private medical insurance.
• Subsidised Meals.
• Life assurance.
• Free DBS.
• Free Car park off-site for staff.

Our Values

• Driving clinical excellence.
• Doing the right thing.
• Caring is our passion.
• Keeping it simple.
• Delivering on our promises.
• Succeeding and celebrating together.

Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart. We commit to our employee's well-being through work life balance, ongoing development, support and reward.

Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services.

For us, it's more than just treating patients; it's about looking after people.