Outpatient Capacity Coordinator in Southampton

Spire Southampton Hospital have an exciting opportunity for an Outpatient Capacity Coordinator to join the team. We are seeking someone with strong administration skills who has worked in healthcare in either administration or a healthcare assistant role that would like to move into Administration. Spire Southampton Hospital offers world-class care, attracting patients from across the South of England and internationally. We deliver some of the best cardiac surgery results in the country. Our Critical Care department and multidisciplinary team offer you peace of mind for our wide range of treatments.

Duties and responsibilities:

• Manage Out Patients mailbox for email requests for ad hoc clinic capacity, list extensions and cancellations (18 rooms, 2 treatment rooms, 1 minor ops).
• Review systems, liaise with secretaries and OP manager regarding changes and request confirmation.
• Build effective partnerships with consultants and secretaries, increasing consultant engagement whilst delivering on targets for theatre and outpatient utilisation.
• Provide a single point of contact for consultants and secretaries to manage the allocation of fixed theatre lists and ad hoc theatre sessions, or removal of sessions where there is the prospect of being under-utilised.
• Work alongside clinical areas to ensure that all resources are available to support assigned cases.
• Work with Spire utilisation tools and reports to support activity and chair utilisation meetings.
• Create dashboard/reporting information to advise SMT of utilisation status, highlighting key or material movements.
• Have a good understanding of the patient pathway identifying pinch points proactively so they can be avoided.

Candidate Requirements:

• Strong administrator skills and experience.
• Demonstrable ability in problem solving and prioritisation skills.
• Swiftly understand the cause of challenges and work collaboratively with multi-disciplinary teams to resolve.
• Willingness to take ownership and responsibility to deliver solutions.
• Excellent communication and people skills.
• Ability to prioritise and manage own workload.
• Passion for increasing patient throughput.
• Willingness to have difficult conversations with senior clinicians and colleagues to improve utilisation.

Contract: Permanent

Hours: Full-time 37.5 hrs per week. Monday-Friday

Benefits: We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• 35 days annual leave inclusive of bank holidays.
• Employer and employee contributory pension with flexible retirement options.
• ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers.
• Free Bupa wellness screening.
• Private medical insurance.
• Life assurance.
• Free onsite parking.

Our Values: We are extremely proud of our heritage in private healthcare and of our values as an organisation:

• Driving clinical excellence.
• Doing the right thing.
• Caring is our passion.
• Keeping it simple.
• Delivering on our promises.
• Succeeding and celebrating together.

Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

Closing Date: If we have received sufficient applications, this date may be brought forward so please submit your application as soon as possible.

For further information about this role or for an informal conversation about the range of career options available with Spire please contact Charlotte Oliver on charlotte.oliver@spirehealthcare.com.

For us, it's more than just treating patients; it's about looking after people.

About Us: Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services. We have achieved our market leading position because of our Purpose, which is to 'make a positive difference to people's lives through outstanding personalised care'. Everyone at Spire is aligned to this purpose, which underpins a culture of respect, inclusion, passion and collaboration across our business, enabling us to achieve more than 98% of our hospitals being rated ‘Good’ or ‘Outstanding’ by the Regulators; these are sector leading standards.