At a Glance
- Tasks: Be the friendly face of our hospital, welcoming and assisting patients with care.
- Company: Join Spire Healthcare, a leading independent healthcare group in the UK.
- Benefits: Weekly pay, free parking, pension access, and opportunities for training.
- Other info: Flexible shifts available, perfect for students or those seeking part-time work.
- Why this job: Make a positive difference in people's lives while gaining valuable experience.
- Qualifications: Customer service experience and good PC skills are essential.
The predicted salary is between 12 - 15 £ per hour.
Spire Southampton Hospital are currently looking to recruit an experienced Receptionist to join the team. You will be a first point of contact at the hospital for patients, so will politely and courteously register and direct patients, consultants and hospital teams as required, in a proactive, warm, professional and caring manner.
Duties and Responsibilities:
- Welcoming, registering, including the accurate collection of credit card details and patient information.
- Directing patients, consultants and hospital teams as required, to the hospital in a warm, professional and caring manner.
- Compliance with NHS forms and processes.
- Processing in-patient/out-patient charges.
- Cash handling strictly within the parameters of the ‘Handling Cash Policy’.
- Discharge of patients onto computer system ensuring accuracy of all information.
- Manage the hospital switchboard in a professional and efficient manner, ensuring all calls or enquiries are responded to in a timely manner.
- Undertake various clerical duties including checking of bed status reports, ordering and distribution of newspapers, including badges for visitors, booking taxis.
Who we're looking for:
- A personable individual with the ability to work on own initiative as well as part of a team.
- Good basic PC skills, including Word, Excel and Outlook.
- Excellent customer service skills.
- High degree of accuracy in administration.
- Great communication skills at all levels.
- Experience in a customer service environment.
- Experience with information management systems.
- Switchboard experience.
Working Hours: Our receptions are open from 06:30 – 21:00 so will be a variation of shifts Monday-Sunday.
Contract Type: Bank 0 hours.
Benefits:
- Bank colleagues are paid weekly.
- We offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness, or annual leave.
- Save an average of £50 per month with our free onsite car park.
- Access to Spire Healthcare pension.
- Access to Blue Light Card discounts.
- Free uniform.
- Free DBS.
- Full induction, including mandatory training updates.
- Opportunities for further training and progression into permanent posts.
- Knowledge, support and guidance through your recruitment journey from Spire’s specialist Resourcing Team.
Our Values:
- Driving clinical excellence.
- Doing the right thing.
- Caring is our passion.
- Keeping it simple.
- Delivering on our promises.
- Succeeding and celebrating together.
Closing Date: If we have received sufficient applications, this date may be brought forward so please submit your application as soon as possible.
About Us: Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients.
Bank Receptionist in Southampton employer: Spire Healthcare
Spire Manchester Hospital is an exceptional employer, offering a supportive and flexible work environment for Bank Engineers. With a commitment to employee well-being, competitive pay, and opportunities for professional growth, our team thrives in a culture that values care and excellence. Join us in making a difference in healthcare while enjoying benefits like weekly pay, pension access, and discounts through our 'Spire for you' reward platform.
StudySmarter Expert Advice🤫
We think this is how you could land Bank Receptionist in Southampton
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Spire Healthcare and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Spire Healthcare and let us see your personality shine through!
We think you need these skills to ace Bank Receptionist in Southampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Spire Healthcare.
Get Familiar with Our Brand:Before applying, take some time to learn about Spire Healthcare and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Spire Healthcare
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Spire Healthcare.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Spire Healthcare will surely appreciate.
