At a Glance
- Tasks: Manage patient enquiries and convert leads into appointments in a supportive team.
- Company: Join Spire Healthcare, a leading independent healthcare provider in the UK.
- Benefits: Enjoy 35 days annual leave, private medical insurance, and flexible retirement options.
- Other info: Work in a dynamic environment with a focus on service excellence.
- Why this job: Kickstart your career in private healthcare with full training and growth opportunities.
- Qualifications: Strong customer service skills and a target-driven mindset are essential.
The predicted salary is between 27000 - 33000 £ per year.
Spire Healthcare is recruiting a Self-Pay Advisor to join our Patient Support Centre Sales team based in Seaham. This is an excellent opportunity for someone with strong customer service skills to begin or develop a career within private healthcare. Full training will be provided. This is initially a fixed term contract for 12 months.
The Self-Pay Advisor is responsible for managing self-pay patient enquiries and converting warm leads into confirmed appointments, delivering a high standard of service while working towards agreed performance targets.
About the Patient Support Centres:
The Patient Support Centres provide clinically aligned administrative services across inpatient admissions, outpatient activity and self-pay pathways. The service supports the effective management of patient enquiries and booking processes on behalf of the hospitals it serves, ensuring accuracy and a high standard of patient experience.
Key Responsibilities:
- Manage self-pay patient enquiries via telephone, email and online platforms
- Handle enquiries from initial contact through to appointment booking
- Convert warm leads into appointments and sales to meet KPI targets
- Deliver a high standard of customer service in line with private healthcare expectations
- Manage and prioritise your own workload effectively
- Use multiple systems to support enquiry handling and booking processes
- Promote Spire's Values and Purpose, contributing to a culture of service excellence
- Build positive relationships through clear and effective communication
About You:
- Strongly target-driven with a customer-focused approach
- Confident using a range of systems and technology
- Enjoy working in a fast-paced, collaborative team environment
- Strong communication and interpersonal skills
- Able to work effectively within a hub while supporting a national sales framework
Working Hours: 37.5hrs per week, worked across Monday to Friday between 8:00am and 7:00pm. Saturday: 9:00am - 4:00pm (as required).
What to expect during the selection process:
- Stage 1: Online Assessments (20 mins) Short personality and judgement test. Successful candidates progress to Stage 2.
- Stage 2: Video Interview (20 mins) 4 scenario-based questions. Successful candidates are invited to a face-to-face interview.
- Stage 3: Face-to-Face Interview
Benefits:
- 35 days annual leave inclusive of bank holidays
- Competitive pension with flexible retirement options
- 'Spire for You' benefits platform with cashback and discounts
- Free Bupa health screening
- Private medical insurance
- Life assurance
Spire Healthcare is one of the UK's leading independent healthcare providers, operating hospitals and clinics across England, Wales and Scotland. We are proud to be an equal opportunities employer and are committed to creating an inclusive environment where our people can thrive. We reserve the right to close this vacancy early if sufficient applications are received.
Sales Advisor in Seaham employer: Spire Healthcare
Spire Manchester Hospital is an exceptional employer, offering a supportive and flexible work environment for Bank Engineers. With a commitment to employee well-being, competitive pay, and opportunities for professional growth, our team thrives in a culture that values care and excellence. Join us in making a difference in healthcare while enjoying benefits like weekly pay, pension access, and discounts through our 'Spire for you' reward platform.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Advisor in Seaham
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Spire Healthcare.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Spire Healthcare. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Sales Advisor in Seaham
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Spire Healthcare.
How to prepare for a job interview at Spire Healthcare
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Spire Healthcare's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Spire Healthcare offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
