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- Tasks: Handle self-pay enquiries, book appointments, and provide excellent customer service.
- Company: Join Spire Healthcare, a leader in private healthcare with a commitment to clinical excellence.
- Benefits: Enjoy 35 days annual leave, private medical insurance, and a rewarding pension scheme.
- Why this job: Be part of a caring team that values dedication and celebrates success together.
- Qualifications: Excellent interpersonal skills and experience in healthcare or sales are essential.
- Other info: This is a full-time, fixed-term role with opportunities for personal growth.
The predicted salary is between 28800 - 42000 £ per year.
Duties and responsibilities: * Professional handling of self-pay enquiries (eg, capturing enquirers details, booking appointments, resolving queries, giving information, providing advice and practical help) from phone calls and emails with prospective self-pay patients * Converting enquiries to outpatient appointments * Meeting team and individual targets relating to conversion, revenue and appointments * Attending patient information events to represent Spire Healthcare and our services * Learning skills required to assist in outpatient appointments team as and when required * Providing customers with excellent after-sales service Who we\’re looking for: * Excellent interpersonal skills * First-rate organisational skills and attention to detail * A good grasp of standard IT packages (eg Microsoft Outlook, Excel and (ideally) SAP) * High level of customer service * Healthcare experience * Experience in sales or a contact centre-based role Contract: Fixed Term contract 12 months Hours: Full-time, core hours Benefits: We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to: * 35 days annual leave inclusive of bank holidays * Employer and employee contributory pension with flexible retirement options * \’Spire for you\’ reward platform – discount and cashback for over 1000 retailers * Free Bupa wellness screening * Private medical insurance * Life assurance Our Values We are extremely proud of our heritage in private healthcare and of our values as an organisation: * Driving clinical excellence * Doing the right thing * Caring is our passion * Keeping it simple * Delivering on our promises * Succeeding and celebrating together Our people are our difference; it\’s their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart. Closing Date: If we have received sufficient applications, this date may be brought forward so please submit your application as soon as possible. For further information about this role or for an informal conversation about the range of career options available with Spire please contact Charlotte Oliver on For us, it\’s more than just treating patients; it\’s about looking after people
Private Patient Co-Ordinator employer: Spire Healthcare
Contact Detail:
Spire Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Private Patient Co-Ordinator
✨Tip Number 1
Familiarise yourself with the healthcare sector, especially private healthcare. Understanding the nuances of self-pay patients and their needs will help you stand out during interviews.
✨Tip Number 2
Brush up on your customer service skills. Since this role requires excellent interpersonal skills, practice scenarios where you handle difficult enquiries or resolve complaints effectively.
✨Tip Number 3
Network with professionals in the healthcare industry. Attend relevant events or join online forums to connect with others who can provide insights or even referrals for the position.
✨Tip Number 4
Prepare to discuss your experience with IT packages like Microsoft Outlook and Excel. Be ready to share specific examples of how you've used these tools to improve efficiency or organisation in previous roles.
We think you need these skills to ace Private Patient Co-Ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, sales, and healthcare. Emphasise your interpersonal skills and any specific achievements that demonstrate your ability to convert enquiries into appointments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for healthcare and your understanding of the role. Mention how your skills align with Spire Healthcare's values and how you can contribute to their mission of providing excellent patient care.
Highlight IT Proficiency: Since the role requires a good grasp of standard IT packages, be sure to mention your experience with Microsoft Outlook, Excel, and any familiarity with SAP. Provide examples of how you've used these tools in previous roles.
Showcase Customer Service Experience: In your application, provide specific examples of how you've delivered excellent customer service in past roles. This could include resolving queries, providing advice, or any after-sales service experience that aligns with the responsibilities of the Private Patient Co-Ordinator.
How to prepare for a job interview at Spire Healthcare
✨Showcase Your Interpersonal Skills
As a Private Patient Co-Ordinator, you'll be dealing with patients directly. Make sure to demonstrate your excellent interpersonal skills during the interview by engaging warmly and confidently with the interviewer.
✨Highlight Your Organisational Abilities
This role requires strong organisational skills and attention to detail. Prepare examples from your past experiences where you successfully managed multiple tasks or projects, showcasing your ability to stay organised under pressure.
✨Familiarise Yourself with IT Tools
Since the job involves using standard IT packages like Microsoft Outlook and Excel, brush up on these tools before the interview. Be ready to discuss how you've used them in previous roles, especially in a healthcare or sales context.
✨Demonstrate Customer Service Excellence
Customer service is key in this position. Prepare to share specific instances where you provided exceptional service, resolved issues, or went above and beyond for a customer, as this will resonate well with the values of Spire Healthcare.