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- Tasks: Provide top-notch customer service to patients via phone and email.
- Company: Join Spire Southampton Hospital, a leader in private healthcare.
- Benefits: Enjoy 35 days annual leave, private medical insurance, and a competitive salary.
- Why this job: Make a real difference in patients' lives while developing your skills.
- Qualifications: Strong interpersonal skills and experience in sales or customer service.
- Other info: Be part of a caring team with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Private Patient Advisor | FT| FTC 12 Months| Southampton| Salary DOE
Find out more about this role by reading the information below, then apply to be considered.
Spire Southampton Hospital is looking to recruit a Private Patient Advisor who will provide excellent levels of customer service to patients making enquiries into the hospital by telephone and email, on a permanent basis. Experience of sales, telephony and/or a customer contact centre is an advantage.
Spire Southampton Hospital offers world-class care, attracting patients from across the South of England and internationally. We deliver some of the best cardiac surgery results in the country. Our Critical Care department and multidisciplinary team offer you peace of mind for our wide range of treatments.
Duties and Responsibilities:
Professional handling of self-pay enquiries (eg, capturing enquirers details, booking appointments, resolving queries, giving information, providing advice and practical help) from phone calls and emails with prospective self-pay patients
Converting enquiries to outpatient appointments
Meeting team and individual targets relating to conversion, revenue and appointments
Attending patient information events to represent Spire Healthcare and our services
Learning skills required to assist in outpatient appointments team as and when required
Providing customers with excellent after-sales serviceWho we\’re looking for:
Excellent interpersonal skills
First-rate organisational skills and attention to detail
A good grasp of standard IT packages (eg Microsoft Outlook, Excel and (ideally) SAP)
High level of customer service
Healthcare experience
Experience in sales or a contact centre-based roleContract: Fixed Term contract 12 months
Hours: Full-time. Working hours are 37.5 hours on a rota between 8am – 8pm
Benefits:
We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
35 days annual leave inclusive of bank holidays
Employer and employee contributory pension with flexible retirement options
\’Spire for you\’ reward platform – discount and cashback for over 1000 retailers
Free Bupa wellness screening
Private medical insurance
Life assuranceOur Values
We are extremely proud of our heritage in private healthcare and of our values as an organisation:
Driving clinical excellence
Doing the right thing
Caring is our passion
Keeping it simple
Delivering on our promises
Succeeding and celebrating togetherOur people are our difference; it\’s their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.
Closing Date: If we have received sufficient applications, this date may be brought forward so please submit your application as soon as possible.
For further information about this role or for an informal conversation about the range of career options available with Spire please contact
For us, it\’s more than just treating patients; it\’s about looking after people.
About Us
At Spire Healthcare, caring is our passion. We have been putting patients at the heart of everything we do for over 25 years. We\’re committed to looking after people, both patients and staff. We deliver high standards of care to our insured, self-pay and NHS patients across 38 hospitals and 33 clinics, medical centres and consulting rooms. Our successful business is led by an experienced and stable senior management team, we provide the highest quality of care through the latest medical technology, new facilities, and a focus on inspiring leadership and employee development.
We have achieved our market leading position because of our Purpose, which is to \’make a positive difference to people\’s lives through outstanding personalised care\’. Everyone at Spire is aligned to this purpose, which underpins a culture of respect, inclusion, passion and collaboration across our business, enabling us to achieve more than 98% of our hospitals being rated \’Good\’ or \’Outstanding\’ by the Regulators; these are sector leading standards
Private Patient Advisor employer: Spire Healthcare
Contact Detail:
Spire Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Private Patient Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Spire Healthcare. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling enquiries over the phone, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with common questions and scenarios.
✨Tip Number 3
Show off your customer service skills! Think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your commitment to excellent service.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and enthusiasm, which are key traits we look for in a Private Patient Advisor.
We think you need these skills to ace Private Patient Advisor
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service, especially if you've worked in a contact centre or sales role. We want to see how you can bring that excellent service to our patients!
Tailor Your Application: Don’t just send the same CV everywhere! Tailor your application to reflect the skills and experiences that match the Private Patient Advisor role. We love seeing candidates who take the time to connect their background with what we do.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that make it easy for us to see why you’d be a great fit for the team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Spire Healthcare
✨Know Your Stuff
Before the interview, make sure you understand Spire Southampton Hospital's values and services. Familiarise yourself with their approach to patient care and how they handle self-pay enquiries. This will show your genuine interest in the role and help you connect your experience to their needs.
✨Showcase Your Customer Service Skills
As a Private Patient Advisor, excellent customer service is key. Prepare examples from your past experiences where you've successfully handled customer queries or turned enquiries into appointments. Highlight your interpersonal skills and how you can contribute to the team's success.
✨Practice Makes Perfect
Rehearse common interview questions related to sales and customer service. Think about how you would respond to scenarios involving difficult customers or high-pressure situations. This will help you feel more confident and articulate during the actual interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the role and the team. Inquire about the training process for new hires or how success is measured in the position. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
