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- Tasks: Provide top-notch customer service to patients via phone and email.
- Company: Join Spire Southampton Hospital, a leader in private healthcare.
- Benefits: Enjoy 35 days annual leave, private medical insurance, and wellness screenings.
- Why this job: Make a real difference in patients' lives while developing your skills.
- Qualifications: Strong interpersonal skills and experience in sales or customer service.
- Other info: Full-time role with excellent career growth opportunities in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Private Patient Advisor | FT| FTC 12 Months| Southampton| Salary DOE\\n\\nSpire Southampton Hospital is looking to recruit a Private Patient Advisor who will provide excellent levels of customer service to patients making enquiries into the hospital by telephone and email, on a permanent basis. Experience of sales, telephony and/or a customer contact centre is an advantage. \\n\\nSpire Southampton Hospital offers world-class care, attracting patients from across the South of England and internationally.
We deliver some of the best cardiac surgery results in the country. Our Critical Care department and multidisciplinary team offer you peace of mind for our wide range of treatments.\\n\\nDuties and Responsibilities:\\n\\nProfessional handling of self-pay enquiries (eg, capturing enquirers details, booking appointments, resolving queries, giving information, providing advice and practical help) from phone calls and emails with prospective self-pay patients\\nConverting enquiries to outpatient appointments\\nMeeting team and individual targets relating to conversion, revenue and appointments\\nAttending patient information events to represent Spire Healthcare and our services\\nLearning skills required to assist in outpatient appointments team as and when required\\nProviding customers with excellent after-sales serviceWho we're looking for:\\n\\nExcellent interpersonal skills\\nFirst-rate organisational skills and attention to detail\\nA good grasp of standard IT packages (eg Microsoft Outlook, Excel and (ideally) SAP)\\nHigh level of customer service\\nHealthcare experience \\nExperience in sales or a contact centre-based roleContract: Fixed Term contract 12 months\\n\\nHours: Full-time. Working hours are 37.5 hours on a rota between 8am – 8pm \\n\\nBenefits:\\n\\nWe offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:\\n\\n35 days annual leave inclusive of bank holidays\\nEmployer and employee contributory pension with flexible retirement options\\n'Spire for you' reward platform – discount and cashback for over 1000 retailers\\nFree Bupa wellness screening\\nPrivate medical insurance\\nLife assuranceOur Values\\n\\nWe are extremely proud of our heritage in private healthcare and of our values as an organisation:\\n\\nDriving clinical excellence\\nDoing the right thing\\nCaring is our passion\\nKeeping it simple\\nDelivering on our promises\\nSucceeding and celebrating togetherOur people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.\\n\\nClosing Date: If we have received sufficient applications, this date may be brought forward so please submit your application as soon as possible.\\n\\nFor further information about this role or for an informal conversation about the range of career options available with Spire please contact \\n\\nFor us, it's more than just treating patients; it's about looking after people.\\n\\nAbout Us \\n\\nAt Spire Healthcare, caring is our passion.
We have been putting patients at the heart of everything we do for over 25 years. We're committed to looking after people, both patients and staff. We deliver high standards of care to our insured, self-pay and NHS patients across 38 hospitals and 33 clinics, medical centres and consulting rooms.
Our successful business is led by an experienced and stable senior management team, we provide the highest quality of care through the latest medical technology, new facilities, and a focus on inspiring leadership and employee development. \\n\\nWe have achieved our market leading position because of our Purpose, which is to 'make a positive difference to people's lives through outstanding personalised care'. Everyone at Spire is aligned to this purpose, which underpins a culture of respect, inclusion, passion and collaboration across our business, enabling us to achieve more than 98% of our hospitals being rated 'Good' or 'Outstanding' by the Regulators; these are sector leading standards
Private Patient Advisor employer: Spire Healthcare
Contact Detail:
Spire Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Private Patient Advisor
✨Tip Number 1
Get to know the company! Research Spire Healthcare and understand their values and mission. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling enquiries over the phone, make sure you're comfortable speaking clearly and confidently. Role-play with a friend or family member to get the hang of it.
✨Tip Number 3
Network like a pro! Attend any relevant events or workshops where you can meet people from the healthcare sector. Building connections can open doors and give you insider tips on landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates directly from us, making it easier to stay in the loop.
We think you need these skills to ace Private Patient Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Private Patient Advisor role. Highlight your customer service experience and any relevant skills that match what we're looking for, like sales or telephony experience.
Show Off Your Interpersonal Skills: Since this role is all about providing excellent customer service, don’t forget to showcase your interpersonal skills. Share examples of how you've successfully handled customer enquiries or resolved issues in the past.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We want to see your personality shine through, so let us know who you are!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Spire Healthcare
✨Know Your Stuff
Before the interview, make sure you understand Spire Southampton Hospital's services and values. Familiarise yourself with their approach to patient care and how they handle self-pay enquiries. This will show your genuine interest in the role and help you answer questions more effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your excellent interpersonal skills and customer service abilities. Think of specific situations where you resolved queries or provided practical help, as this aligns perfectly with what they're looking for in a Private Patient Advisor.
✨Practice Your Sales Techniques
Since converting enquiries to appointments is a key part of the role, brush up on your sales techniques. Be ready to discuss how you've successfully converted leads in previous roles, and think about how you can apply those skills in a healthcare setting.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture is the right fit for you.
