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- Tasks: Be the friendly voice for patients, guiding them through their healthcare journey.
- Company: Join Spire Healthcare, a leading independent healthcare group in the UK.
- Benefits: Enjoy 35 days annual leave, private medical insurance, and a rewarding pension scheme.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Flexible part-time hours with opportunities for growth in a supportive environment.
The predicted salary is between 10 - 13 £ per hour.
Due to an exciting period of growth, Spire Healthcare's Patient Support Centre, located in Brentwood has multiple exciting opportunities for Customer Service Advisors to join our dedicated Private Patient Team on a Part Time basis to cover Monday to Friday 4pm-7pm (plus occasional Saturdays). This is an excellent opportunity for someone with strong customer service skills to develop a career in healthcare, in a role that's fast-paced, rewarding, and people-focused.
What you’ll be doing
- As part of the Private Patient Team, you’ll be the first point of contact for patients looking to fund their own treatment.
- You’ll provide clear, accurate information on procedures and costs, helping patients understand their options and feel supported every step of the way.
- Respond to patient enquiries by phone and email in a professional, friendly manner.
- Provide quotations for procedures.
- Explain next steps and book consultations, tests, or procedures.
- Accurately handle patient details and maintain records in our CRM and SAP systems.
- Liaise with internal teams to ensure patients receive the right information quickly and efficiently.
What we’re looking for
- Experience in a customer service or reception-style role, handling high volumes of enquiries.
- Excellent communication and organisational skills.
- Strong numeracy skills with the ability to calculate procedure costs.
- A professional, calm telephone manner.
- Ability to multitask, prioritise, and work accurately under pressure.
- Knowledge of the private healthcare sector is desirable but not essential.
Working Hours: 15 hours per week to cover 4pm - 7pm Monday to Friday & occasional Saturdays. Please only apply if you can commit to these hours.
Contract Type: Permanent, Part time
Benefits
- 35 days annual leave inclusive of bank holidays.
- Employer and employee contributory pension with flexible retirement options.
- 'Spire for you' reward platform - discount and cashback for over 1000 retailers.
- Private medical insurance.
- Life assurance.
Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart. We commit to our employee's well-being through work life balance, on-going development, support and reward.
Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services. For us, it's more than just treating patients; it's about looking after people.
If we have received sufficient applications, this date may be brought forward so please submit your application as soon as possible.
Part Time Evening & Weekends Customer Service Advisor employer: Spire Healthcare
Contact Detail:
Spire Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Evening & Weekends Customer Service Advisor
✨Tip Number 1
Get to know the company! Research Spire Healthcare and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or family member to get comfortable with common customer scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider info about the company culture and even lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the Private Patient Team at Spire Healthcare.
We think you need these skills to ace Part Time Evening & Weekends Customer Service Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your customer service experience. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your strengths!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the heart of why you’d be a great fit for our team.
Show Your Personality: We love a bit of character! Let your personality shine through in your application. A friendly tone can go a long way, especially since this role is all about connecting with patients.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Spire Healthcare.
How to prepare for a job interview at Spire Healthcare
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the responsibilities of a Customer Service Advisor in the Private Patient Team and think about how your skills align with what they’re looking for.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service abilities. Think of situations where you handled enquiries, resolved issues, or provided support, as these will demonstrate your suitability for the role.
✨Practice Your Communication Style
Since this role requires a calm and professional telephone manner, practice speaking clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with articulating your thoughts.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.