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- Tasks: Lead a dynamic team to deliver exceptional outpatient services and customer care.
- Company: Join Spire Healthcare, a leader in private healthcare with a commitment to excellence.
- Benefits: Enjoy 35 days annual leave, private medical insurance, and a rewarding pension scheme.
- Why this job: Be part of a caring culture that values teamwork and celebrates success together.
- Qualifications: Strong communication skills and proficiency in Microsoft Office are essential; experience is a plus.
- Other info: Flexible working hours and opportunities for personal growth in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
Our Patient Support Centre in Brentwood is recruiting for a Team Leader to work in their Outpatients team. We are looking for driven, customer focused individuals to join our team on a full time and permanent basis. Previous experience is not essential, however, exceptional customer service skills are a must. The purpose of this role is to ensure the outpatients admin team provide a high standard of customer service to all patients, consultants, NHS partners, staff and visitors and key stakeholders.
Duties and responsibilities:
- To be the team leader within a team of multi-skilled administrators who can adapt to the demands of the business and to drive operational performance.
- To adhere to HR policies and procedures within the reservations and pre op admin, including managing sickness, annual leave and underperformance management.
- Ensure all administrators within the team have monthly 1-2-1's and feedback sessions and EE's set.
- To run a team meeting monthly to communicate any updates or changes.
- Ensure all calls are answered in a timely manner in line with operational KPI, delivering high standards of customer service at all times. Carry out quality assessments regularly and give feedback to the team.
- Plan the workforce in line with activity and to ensure the timely management of all outpatient administrative tasks.
- Create activity reports to share with the Outpatient Appointments Manager and the relevant SMT weekly during meetings.
- Lead the introduction of new services, systems, software and external contracts within the outpatients team remit.
- To work through Process KPI's weekly and get to the route of any process issues that will then improve the scores.
- To ensure all necessary spreadsheets, systems and processes are updated throughout the working day and to provide the Outpatient Appointments Manager, Director of Shared Services, Hospital Directors at all sites and all sites SMT with any data as required.
- To deputise for Outpatient Appointments Manager in their absence.
Who we’re looking for:
- Proven experience within an administrative and/or customer service environment.
- An accurate approach when working to strict deadlines and a confidence when delivering information to key personnel.
- Excellent communication skills, both written and verbal.
- Proficiency in Microsoft Office, particularly Word, Outlook and Excel.
- Enthusiastic, self-motivated, able to prioritise and work accurately under pressure with sound numerical and analytical ability and attention to detail.
- Ability to work independently and as part of a team.
- Good organisational skills.
Working Hours: Monday - Friday 8am - 19:00, Saturday 9am-16:00. 37.5 hours per week.
Contract Type: Permanent
Benefits: We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
- 35 days annual leave inclusive of bank holidays.
- Employer and employee contributory pension with flexible retirement options.
- 'Spire for you' reward platform - discount and cashback for over 1000 retailers.
- Free Bupa wellness screening.
- Private medical insurance.
- Life assurance.
We offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness or annual leave.
Our Values: We are extremely proud of our heritage in private healthcare and of our values as an organisation:
- Driving clinical excellence.
- Doing the right thing.
- Caring is our passion.
- Keeping it simple.
- Delivering on our promises.
- Succeeding and celebrating together.
Our people are our difference; it’s their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.
Closing Date: If we have received sufficient applications, this date may be brought forward so please submit your application as soon as possible. For us, it’s more than just treating patients; it’s about looking after people.
Contact Detail:
Spire Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outpatients Team Leader
✨Tip Number 1
Familiarise yourself with the specific duties of a Team Leader in an outpatient setting. Understanding the nuances of managing a multi-skilled team and ensuring high standards of customer service will help you stand out during interviews.
✨Tip Number 2
Brush up on your Microsoft Office skills, especially Excel and Word. Being proficient in these tools is crucial for creating reports and managing data effectively, which are key responsibilities in this role.
✨Tip Number 3
Prepare to discuss your experience in customer service and administration. Even if you don't have direct experience as a Team Leader, showcasing your ability to deliver exceptional service and manage tasks under pressure will be beneficial.
✨Tip Number 4
Research Spire Healthcare's values and think about how your personal values align with theirs. Being able to articulate this connection during your interview can demonstrate your commitment to their mission and culture.
We think you need these skills to ace Outpatients Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administrative and customer service roles. Emphasise your communication skills and any leadership experience, even if it's informal.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've provided excellent customer service and led teams in the past.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as proficiency in Microsoft Office, organisational skills, and the ability to work under pressure. Use concrete examples to demonstrate these skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Spire Healthcare
✨Showcase Your Customer Service Skills
As the role requires exceptional customer service skills, be prepared to share specific examples of how you've provided excellent service in previous roles. Highlight your ability to handle difficult situations and maintain a positive attitude.
✨Demonstrate Leadership Qualities
Since this position is for a Team Leader, it's crucial to demonstrate your leadership abilities. Discuss any experience you have in managing teams, conducting meetings, or providing feedback. Show that you can motivate and guide others effectively.
✨Familiarise Yourself with Relevant Software
Proficiency in Microsoft Office is essential for this role. Brush up on your skills in Word, Outlook, and Excel before the interview. Be ready to discuss how you've used these tools in past positions to improve efficiency or manage data.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving and organisational skills. Prepare for scenarios where you might need to prioritise tasks under pressure or resolve conflicts within a team. Think about how you would approach these situations and be ready to articulate your thought process.