Outpatients Administrator

Outpatient Appointments Administrator | Competitive Salary with Excellent Benefits | Full Time | Permanent | Brentwood Are you looking to build a rewarding career in healthcare administration? Spire Healthcare\’s East London and Essex Hub is offering exciting opportunities for enthusiastic and detail-oriented Administrators to join our team as Outpatient Appointments Administrators. This is a fantastic chance to become part of a dynamic healthcare environment, where your contribution will directly support patient care and experience. About the Role As an Outpatient Appointments Administrator, you\’ll play a key role in managing the booking process across our East London & Essex Hub. You\’ll ensure a smooth and efficient patient administration service, delivering exceptional customer service to patients, consultants, NHS partners, and internal teams. Key Responsibilities Manage bookings for in-patient and day case appointments using systems such as SAP and RIS. Maintain up-to-date knowledge of Spire and insurer policies to support accurate bookings and billing. Liaise with pre-authorisation teams and insurers to confirm funding prior to patient admission. Handle patient and consultant enquiries professionally and promptly, ensuring accurate records are maintained. Maintain electronic and manual filing systems with precision. Provide guidance on medical coding to ensure compliance with insurer guidelines. Prepare and process admission letters and related documentation. Collaborate with patients, consultants, and clinical teams to accommodate special requirements. Ensure all patient information is handled in line with the Data Protection Act and Spire policies.Who we\’re looking for Previous experience in administration and/or customer service. Strong attention to detail and ability to meet deadlines confidently. Excellent written and verbal communication skills. Ability to build positive relationships with colleagues, consultants, patients, and secretaries. Proficiency in Microsoft Office, especially Word, Outlook, and Excel. Self-motivated, enthusiastic, and able to work under pressure with strong analytical and numerical skills.Working Hours: Full time 37.5 hours over 5 days, Monday to Friday (shifts between 8am and 7pm) including occasional Saturdays (8am-4pm) Please ensure you are able to commit to the above before applying. Contract Type: Permanent, Full time Benefits We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to: 35 days annual leave inclusive of bank holidays Employer and employee contributory pension with flexible retirement options \’Spire for you\’ reward platform – discount and cashback for over 1000 retailers Private medical insurance Life assuranceOur Values We are extremely proud of our heritage in private healthcare and of our values as an organisation: Driving clinical excellence Doing the right thing Caring is our passion Keeping it simple Delivering on our promises Succeeding and celebrating togetherOur people are our difference; it\’s their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart. We commit to our employee\’s well-being through work life balance, on-going development, support and reward. Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 38 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care. For us, it\’s more than just treating patients; it\’s about looking after people. If we have received sufficient applications, the closing date will be brought forward so please submit your application as soon as possible