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- Tasks: Lead the Outpatients team and ensure exceptional customer service.
- Company: Join a brand new Patient Support Centre in St Mellons, Cardiff.
- Benefits: Enjoy a competitive salary and private healthcare benefits.
- Why this job: Be part of a dynamic team making a real impact in patient support.
- Qualifications: No previous experience required; just bring your passion for customer service.
- Other info: This is a full-time, permanent position with growth opportunities.
Team Leader | Outpatients | Competitive Salary | Private Healthcare | Full-Time | St Mellons, Cardiff Our brand new Patient Support Centre in St Mellons is recruiting for a Team Leader to work in their Outpatients team.
Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding.
We are looking for driven, customer focused individuals to join our team on a full time and permanent basis.
Previous experience is not essential, however, exceptional customer service skills are a must.
The purpose of this role is to ensure the outpatients admin team provide a high standard of customer service to all patients, consultants, NHS partners, staff and visitors and key stakeholders.re.
Duties and responsibilities To be the team leader within a team of multi-skilled administrators who can adapt to the demands of the business and to drive operational performance To adhere to HR policies and procedures within the reservations and pre op admin, including managing sickness, annual leave and underperformance management Ensure all administrators within the team have monthly 1-2-1\’s and feedback sessions and EE\’s set To run a team meeting monthly to communicate any updates or changes Ensure all calls are answered in a timely manner in line with operational KPI, delivering high standards of customer service at all times.
Carry out quality assessments regularly and give feedback to the team Plan the workforce in line with activity and to ensure the timely management of all outpatient administrative tasks Create activity reports to share with the Outpatient Appointments Manager and the relevant SMT weekly during meetings Lead the introduction of new services, systems, software and external contracts within the outpatients team remit To work through Process KPI\’s weekly and get to the route of any process issues that will then improve the scores To ensure all necessary spreadsheets, systems and processes are updated throughout the working day and to provide the Outpatient Appointments Manager, Director of Shared Services, Hospital Directors at all sites and all sites SMT with any data as required To deputise for Outpatient Appointments Manager in their absence Who we\’re looking for Proven experience within an administrative and/or customer service environment An accurate approach when working to strict deadlines and a confidence when delivering information to key personnel.
Excellent communication skills, both written and verbal.
Proficiency in Microsoft Office, particularly Word, Outlook and Excel.
Enthusiastic, self-motivated, able to prioritise and work accurately under pressure with sound numerical and analytical ability and attention to detail.
Ability to work independently and as part of a team.
Good organisational skills Working Hours: Monday
– Friday 8am
– 19:00, Saturday 9am-13:00.
37.5 hours per week Contract Type: Permanent Benefits We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to: 35 days annual leave inclusive of bank holidays Employer and employee contributory pension with flexible retirement options \’Spire for you\’ reward platform
– discount and cashback for over 1000 retailers Free Bupa wellness screening Private medical insurance Life assurance We offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness or annual leave.
Our Values We are extremely proud of our heritage in private healthcare and of our values as an organisation: Driving clinical excellence Doing the right thing Caring is our passion Keeping it simple Delivering on our promises Succeeding and celebrating together Our people are our difference; it\’s their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.
Closing Date: If we have received sufficient applications, this date may be brought forward so please submit your application as soon as possible.
For us, it\’s more than just treating patients; it\’s about looking after people.
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Outpatient Team Leader (Patient Support Centre) employer: Spire Healthcare
Contact Detail:
Spire Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outpatient Team Leader (Patient Support Centre)
✨Tip Number 1
Familiarize yourself with the specific needs and challenges of outpatient services. Understanding the patient journey and how to enhance their experience will show your commitment to customer service.
✨Tip Number 2
Highlight any leadership experiences you have, even if they are informal. Being able to demonstrate your ability to motivate and guide a team will be crucial for this role.
✨Tip Number 3
Research our Patient Support Centre and its values. Tailoring your approach to align with our mission will help you stand out as a candidate who truly fits our culture.
✨Tip Number 4
Prepare to discuss scenarios where you've provided exceptional customer service. Real-life examples will illustrate your skills and dedication to patient care.
We think you need these skills to ace Outpatient Team Leader (Patient Support Centre)
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Outpatient Team Leader position. Understand the key responsibilities and the skills required, especially focusing on customer service excellence.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that align with the role. Emphasize any customer service experience or leadership roles you've held, even if they are not directly related to healthcare.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer support and leadership. Mention why you are interested in this specific role at the Patient Support Centre and how you can contribute to the team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Spire Healthcare
✨Show Your Customer Focus
As a Team Leader in the Outpatients team, it's crucial to demonstrate your commitment to exceptional customer service. Prepare examples of how you've gone above and beyond for customers in previous roles or situations.
✨Highlight Leadership Skills
Even if you haven't held a formal leadership position before, think about times when you've taken initiative or led a project. Be ready to discuss your approach to motivating and supporting team members.
✨Understand the Role
Familiarize yourself with the responsibilities of a Team Leader in a Patient Support Centre. Research the company’s values and how they align with your own, so you can articulate why you're a great fit for the role.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, challenges faced by the Outpatients team, and opportunities for growth within the organization. This shows your genuine interest in the position.
