Private Patient Co-ordinator in Norwich

Are you passionate about delivering exceptional customer service and helping people access the healthcare they need? At Spire Norwich Hospital, we are looking for a proactive and customer-focused Private Patient Coordinator to join our team. This is a fantastic opportunity for someone who enjoys building relationships, supporting patients through important healthcare decisions, and working in a fast-paced environment where no two days are the same.

As the first point of contact for many of our self-pay and insured patients, you'll play a vital role in guiding them through their healthcare journey, providing expert support, clear information, and a seamless experience from enquiry through to treatment.

What You'll Be Doing

• Supporting patients with enquiries via telephone, email, and face-to-face interactions.
• Guiding self-pay and private medical insurance patients through their treatment options and pathways.
• Converting enquiries into appointments, diagnostics, and admissions through a consultative and patient-centred approach.
• Providing accurate quotations, booking appointments, and processing payments.
• Building strong relationships with consultants, medical secretaries, and hospital colleagues to ensure outstanding patient experiences.
• Supporting patients with financing options and helping them make informed decisions about their care.
• Using a range of digital systems and tools to manage enquiries effectively and efficiently.

What We're Looking For

• Passionate about delivering exceptional customer service.
• Confident communicators who can build rapport with a wide range of people.
• Comfortable handling sensitive and sometimes complex conversations.
• Organised and able to manage multiple priorities effectively.
• Experienced in working within a customer-focused, sales, healthcare, hospitality, or service environment.
• Positive team players who thrive in a collaborative and fast-paced setting.
• Confident using multiple systems and digital platforms.

Why Join Spire Norwich Hospital?

At Spire, we're committed to providing outstanding personalised care for our patients and creating a supportive environment where our colleagues can thrive. In return, you'll benefit from:

• A welcoming and supportive team environment.
• The opportunity to make a genuine difference to patients' lives.
• Working within one of the UK's leading independent healthcare providers.
• A rewarding role where patient care and customer experience are at the heart of everything you do.

Benefits:

We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• 35 days annual leave inclusive of bank holidays.
• Employer and employee contributory pension with flexible retirement options.
• ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers.
• Private medical insurance.
• Life assurance.
• Save an average of £50 per month with our free onsite car park.

Our Values

We are extremely proud of our heritage in private healthcare and of our values as an organisation:

• Driving clinical excellence.
• Doing the right thing.
• Caring is our passion.
• Keeping it simple.
• Delivering on our promises.
• Succeeding and celebrating together.

Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart. We commit to our employee’s well-being through work life balance, on-going development, support and reward.

Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services. For us, it's more than just treating patients; it's about looking after people.