At a Glance
- Tasks: Support patients in navigating private healthcare pathways and provide outstanding personalised service.
- Company: Join Spire Manchester Hospital, a leading independent hospital group in the UK.
- Benefits: Enjoy 35 days annual leave, private medical insurance, and free gym access.
- Other info: Dynamic role with ongoing development and career opportunities.
- Why this job: Make a real difference in patients' lives while developing your customer service skills.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 25956 - 25956 £ per year.
Spire Manchester Hospital has an exciting opportunity for a confident, organised and customer-focused Private Patient Advisor to join our team on a full-time basis for a 12-month fixed-term contract. In this important patient-facing role, you will support patients and consultants in navigating private healthcare pathways and treatment options. You will predominantly manage enquiries from self-pay patients, while also supporting those with private medical insurance. From a patient’s initial enquiry through to booking and treatment, you will provide clear information, practical guidance and outstanding personalised service. You will also help convert warm enquiries into appointments and admissions, contributing to the hospital’s performance while ensuring every patient receives a professional, supportive and seamless experience.
Working hours
You will work 37.5 hours per week on the following fixed shift pattern:
- Monday: 8:00am to 4:00pm
- Tuesday: 8:00am to 4:00pm
- Wednesday: 12:00pm to 8:00pm
- Thursday: 12:00pm to 8:00pm
- Friday: 8:00am to 4:00pm
Please only apply if you can commit to this!
Your role
As a Private Patient Advisor, you will manage self-pay patient enquiries received by telephone, email, online and in person. You will provide patients with accurate information about procedures, consultants, prices and availability, helping them make informed decisions about their care. You will work closely with consultants, medical secretaries, the Patient Support Centre and internal hospital departments, including Outpatients, Inpatients and Theatre Bookings, to ensure patients receive a coordinated and efficient service.
Key responsibilities
- Managing self-pay patient enquiries from initial contact through to booking
- Responding to enquiries received in person, over the telephone and by email
- Providing clear and accurate information about procedures, consultants, pricing and appointment availability
- Preparing transparent quotations for surgical admissions and following up with patients regarding the next steps
- Taking bookings and payments where appropriate
- Supporting patients with private medical insurance
- Providing information about available finance and payment-plan options
- Converting warm enquiries into appointments and admissions to support agreed performance targets
- Working closely with consultants and medical secretaries to support patients throughout their care journey
- Liaising with hospital departments to resolve administrative or communication issues
- Supporting the Patient Support Centre during busy periods, particularly with incoming enquiries and pricing requests
- Using CRM, workflow, pricing and other digital systems accurately and in line with relevant guidance
Who we are looking for
We are looking for someone who is confident communicating with patients and colleagues and who takes pride in delivering an excellent standard of customer service. The successful candidate will have:
- Proven experience in a customer service or customer-facing role
- Excellent verbal and written communication skills
- A confident and compassionate approach when speaking with patients
- Strong organisational skills and the ability to manage and prioritise their own workload
- Confidence using a variety of computer systems and digital tools
- Excellent attention to detail
- The ability to work effectively in a busy, fast-paced environment
- A positive, proactive and customer-focused approach
- Strong interpersonal and relationship-building skills
- The ability to work collaboratively with consultants, medical secretaries and hospital teams
Previous experience within healthcare would be beneficial, but it is not essential.
Benefits
We offer a competitive salary and a comprehensive benefits package, which includes:
- 35 days’ annual leave, inclusive of bank holidays
- Employer and employee contributory pension scheme, with flexible retirement options
- Private medical insurance
- Life assurance
- Access to the Spire for You reward platform, offering discounts and cashback with more than 1,000 retailers
- Free access to the on-site gym
- Free on-site parking, helping you save an average of £50 per month
- Ongoing development, support and career opportunities
Our values
We are extremely proud of our heritage in private healthcare and of the values that guide us as an organisation:
- Driving clinical excellence
- Doing the right thing
- Caring is our passion
- Keeping it simple
- Delivering on our promises
- Succeeding and celebrating together
Our people are our difference. Their dedication, warmth and commitment to excellence are what set Spire Healthcare apart. We are committed to supporting our employees’ wellbeing through a positive work-life balance, ongoing development, support and recognition. Spire Healthcare is a leading independent hospital group in the United Kingdom. Across our network of hospitals and clinics in England, Wales and Scotland, we provide diagnostic, inpatient, day-case and outpatient care. For us, it is more than just treating patients. It is about looking after people.
Closing date
We reserve the right to close this vacancy before the advertised closing date if we receive a sufficient number of applications. We therefore encourage you to apply as soon as possible. If you require any reasonable adjustments during the recruitment process, please let us know and we will be happy to support you.
Private Patient Co-ordinator FTC in Manchester employer: Spire Healthcare
Spire Yale Hospital in Wrexham is an exceptional employer, offering a supportive and friendly work environment for Scrub Nurses and ODPs. With a commitment to employee well-being, we provide generous benefits including 35 days of annual leave, private medical insurance, and opportunities for professional development. Located near the stunning Snowdonia National Park and with excellent transport links, working here means being part of a high-performing team dedicated to delivering outstanding patient care while enjoying a fulfilling work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Private Patient Co-ordinator FTC in Manchester
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Spire Healthcare.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Spire Healthcare.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Spire Healthcare, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Private Patient Co-ordinator FTC in Manchester
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Spire Healthcare.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Spire Healthcare.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Spire Healthcare. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Spire Healthcare. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Spire Healthcare
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Spire Healthcare’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
