Learning Systems Administration Manager in Manchester

Location: Spire Manchester Hospital (Hybrid – 3 days on-site)

Salary: Competitive & Excellent Benefits

Join Spire Healthcare – Where People Come First. At Spire Healthcare, we put people at the heart of everything we do. We are looking for a dynamic Learn Systems Team Manager to lead our dedicated team and deliver exceptional HR and workforce administration services. This is a fantastic opportunity to make a real impact in a fast-paced, collaborative environment.

Role Purpose

Oversee the daily operations and activities of the Oracle Learn System Administration team ensuring the efficient and effective performance of the Spires Oracle Learn LMS. The post holder will provide an escalation point for the resolution of queries and support their team by providing timely and accurate advice enabling them to deliver high levels of customer service that meets or exceeds service standards and targets. Contribute to the successful delivery of cross-functional and organisation-wide initiatives by providing subject matter expertise, system insights, and operational support.

Key Responsibilities

• Manage the Learn System Administration team and the team’s performance.
• Review team performance on a monthly/regular basis and identify opportunities for continuous improvement.
• Maintain and monitor output for accuracy and timely completion, and compile statistics for monitoring and reporting.
• Meet KPI’s/ SLA’s through effective communication and prioritisation.
• Train/coach new and existing team members to improve performance.
• Handle complex Oracle Learn System admin queries and client complaints in a positive way on behalf of team members.
• Maintain a working knowledge of all Spire Healthcare HR processes.
• Keep abreast of changes in employment legislation through reading professional magazines, attending seminars etc.
• Conduct regular coaching and individual development activities.
• Manage relationships with internal & external Learning and Development teams and third-party providers.
• Ensure company confidentiality/data protection is always followed, in all transactions processed by the team.
• Client service – ensure we deliver to a high standard and gain evidence via service review meetings/feedback and satisfaction surveys.
• Recommend and agree ways in which systems, processes and procedures can be improved to enhance business.

Candidate Requirements

• At least 24 months experience of Learn system team management, preferably Oracle Learn experience.
• Professional, able to work under pressure, enthusiastic and committed to working within their team to effectively support the needs of the business.
• Experience of high-volume administration, ideally in a People Shared Service Centre.
• Excellent communication skills at all levels, strong attention to detail, flexibility, complaints management and the ability to perform in a fast paced complex and changing environment are integral to this role.

Style and Approach

• Ability to communicate and gain credibility at all levels.
• Ability to use range of HR systems and Microsoft packages.
• Ability to collaborate with stakeholders to resolve complex issues.
• Ability to build and maintain strong internal relationships across the People function.
• Committed to continuous professional development.

Why Spire Healthcare?

• Competitive salary and benefits package.
• Opportunities for continuous professional development.
• A supportive, collaborative culture where your ideas matter.
• Be part of a leading independent healthcare provider committed to excellence.

Ready to lead and make a difference? Apply today and join a team that values people, innovation, and quality care.