Physio Administrator in London

Spire St Anthony's Hospital are looking for a Physiotherapy Administrator to join their team on a permanent, part time basis. The role will be 15 hours per week, with set hours across 2 days. As Physiotherapy Administrator you will ensure the provision and maintenance of an efficient patient administration service within the Physiotherapy department.

Duties and responsibilities:

• Provide and maintain an efficient bookings system for all physiotherapy patients using a computerised system (SAP).
• Oversee the accurate completion of all charge sheets within the Physiotherapy department for both outpatients and inpatients and charging for consumables where appropriate.
• Organise and manage the Physiotherapy teams Outpatient clinics (to include classes, pre-op assessments etc.).
• Managing the Patient Discharge process and follow up Patient Satisfaction surveys.
• Provide general administrative support to the Head of Department and Lead Physiotherapists.
• Manage and process patient referral letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate.
• Respond to enquiries from patients, members of the public and consultants in a timely, courteous and efficient manner either by face-to-face meetings, telephone or letter.
• Ensure an accurate record of the communication is held.
• Maintain departmental electronic and manual filing systems accurately.
• Liaise closely with patients, consultants and clinical teams in relation to any special requirements or individual requests.

Who we're looking for:

• Excellent interpersonal and communication skills.
• Ability to build and maintain effective working relationships, both internally and externally.
• Strong focus on delivering and meeting customer expectations.
• Confident telephone manner with the ability to communicate with a wide range of customers at all levels.
• The ability to work effectively as part of a team.
• IT literate and a competent user of the MS Office suite of products.
• Able to work under pressure and to tight deadlines, with good organisational skills.

Benefits:

• 35 days annual leave inclusive of bank holidays.
• Employer and employee contributory pension with flexible retirement options.
• ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers.
• Free Bupa wellness screening.
• Private medical insurance.
• Life assurance.
• Save an average of £50 per month with our free onsite car park.

We commit to our employees’ well-being through work life balance, on-going development, support and reward.

Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services. Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all.