At a Glance
- Tasks: Manage patient complaints and ensure a smooth experience for all.
- Company: Spire Liverpool Hospital, a leading private healthcare provider.
- Benefits: Competitive salary, 35 days leave, private medical insurance, and employee wellbeing support.
- Other info: Part-time role with flexible hours and excellent career development opportunities.
- Why this job: Make a real difference in patient care while developing your skills in a supportive environment.
- Qualifications: Experience in complaints handling and strong communication skills required.
Spire Liverpool Hospital has an exciting opportunity for an experienced Patient Experience Coordinator to join our Governance team on a part-time, 12-month maternity cover contract.
Spire Liverpool Hospital is a leading provider of private hospital treatments for patients across the North West of England. With a full multidisciplinary medical team, we specialise in a wide range of treatments. Our high-quality accommodation and aftercare reflect our commitment to supporting patients and their health throughout their journey.
Working Hours
25 hours per week. Operating hours are Monday to Friday, 9:00am to 5:00pm.
Contract Type
Part-time, Fixed-term for 12 months.
About the Role
As a Patient Experience Coordinator, you will provide a full administration service for Level 1, 2 and 3 complaints, ensuring all written and verbal complaints are handled promptly, confidentially and in line with Spire Healthcare’s complaints policy and data protection guidelines.
Duties and Responsibilities
- Receive and log incoming complaints, maintaining electronic complaints reporting system and other manual/computerised records as required to a high standard.
- Contact the complainant by telephone to acknowledge the complaint when required.
- Generate holding letters to the complainant when required, ensuring where possible that a reason for the delay in providing a response is given.
- Provide support to Heads of Department as required in drafting final response letters, following the conclusion of complaints investigations.
- Assist with provision of complaints data and files when required for internal and external hospital inspections.
- Highlight Root Causes and trends to Senior Management Team for action, record and monitor completion of actions following complaints.
Who We’re Looking For
The ideal candidate will have:
- Previous complaints handling experience is desirable for this role, ideally in a hospital or clinical environment.
- Knowledge of data protection rules in a healthcare environment.
- A high standard of written English in order to communicate complex issues that must be explained in terms that are clear and understood by patients who may have very little clinical knowledge.
- Excellent computer skills.
- Good knowledge of Word and Excel and Outlook.
Benefits
We offer our colleagues a competitive salary and a comprehensive benefits package, including:
- 35 days’ annual leave inclusive of bank holidays, pro rata.
- Employer and employee contributory pension with flexible retirement options.
- Access to the “Spire for You” reward platform, offering discounts and cashback with over 1,000 retailers.
- Private medical insurance.
- Life assurance.
- Free onsite parking, saving an average of £50 per month.
- Support for employee wellbeing, work-life balance, ongoing development and reward.
Our Values
We are extremely proud of our heritage in private healthcare and of our values as an organisation:
- Driving clinical excellence.
- Doing the right thing.
- Caring is our passion.
- Keeping it simple.
- Delivering on our promises.
- Succeeding and celebrating together.
Our people are our difference. It is their dedication, warmth and commitment to excellence that sets Spire Healthcare apart.
Closing Date
Applications may close early if we receive a high number of suitable applications, so we encourage candidates to apply as soon as possible.
Patient Experience Coordinator (FTC) in Liverpool employer: Spire Healthcare
Spire Manchester Hospital is an exceptional employer, offering a supportive and flexible work environment for Bank Engineers. With a commitment to employee well-being, competitive pay, and opportunities for professional growth, our team thrives in a culture that values care and excellence. Join us in making a difference in healthcare while enjoying benefits like weekly pay, pension access, and discounts through our 'Spire for you' reward platform.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Experience Coordinator (FTC) in Liverpool
✨Dive into Professional Networks
Check out local professional associations in health sciences. They often host networking events where you can meet people already working in the field and may even hear about part-time opportunities before they’re advertised!
✨Tap into Your University’s Career Services
If you’re still studying or recently graduated, don’t forget to make the most of your university’s career services. They frequently post part-time openings and may even know of some tailored for health sciences students.
✨Volunteer for Extra Experience
Consider volunteering at healthcare facilities or community health organisations. It’s a great way to gain relevant experience, build your network, and may lead directly to part-time job offers. Plus, it looks fantastic on your CV!
✨Search for Local Job Boards
Keep an eye on local job boards and websites specific to healthcare administration in your area. Sites filled with local job openings can offer part-time positions that might fly under the radar but could be perfect for you to jump into!
We think you need these skills to ace Patient Experience Coordinator (FTC) in Liverpool
Some tips for your application 🫡
Tailor Your CV to the Health Sciences Field:When you're applying for a part-time role in health sciences administration at Spire Healthcare, make sure your CV highlights relevant experience in the healthcare sector. Include any internships or volunteer work in health settings, and showcase skills like organisation, communication, and familiarity with healthcare regulations. This will help us see how you fit into the team right from the get-go!
Highlight Your Administrative Skills:In the health sciences arena, administrative skills are crucial. Make sure to showcase experiences where you managed schedules, maintained records, or supported healthcare professionals in their tasks. Be specific about the tools and tools or software you’ve used, as this can set you apart from other candidates.
Emphasise Your Learning Mindset:For a part-time role like this, we’re looking for someone eager to learn and grow. Your cover letter is the perfect place to express your motivation for getting into health sciences administration. Share your career goals and what excites you about this field—passion often makes a lasting impression!
Apply Through Our Website!:Don't forget to complete your application through our website. It’s the easiest way for us to track your application and ensures you get all the relevant updates. Plus, we’ve streamlined the process to make it as smooth as possible—you've got this!
How to prepare for a job interview at Spire Healthcare
✨Show Off Your Organisation Skills
In health sciences administration, being organised is key! Be ready to discuss how you manage multiple tasks and prioritise your work. Maybe share a story from your past where you successfully managed a heavy workload or improved a process – it’ll show how you can handle the part-time role effectively at Spire Healthcare.
✨Brush Up on Relevant Software
You’ll likely be using specific health administration software, so get familiar with tools like Electronic Health Records (EHR) systems or practice management software. If you’ve had experience with any of these, be sure to highlight that during your interview, it’ll set you apart from other candidates.
✨Display Your Flexibility and Availability
Since this is a part-time role, be prepared to discuss your availability and how you plan to manage your time effectively. It’s crucial for employers to see that you're flexible and can fit into their schedule – be proactive in demonstrating your readiness to adapt to their needs at Spire Healthcare.
✨Highlight Your Passion for Healthcare
Express your genuine interest in health sciences and how you want to contribute to the wellbeing of the community. Sharing a personal story or motivation that led you to apply for this specific role at Spire Healthcare can really resonate with interviewers and show your commitment to the field.
