At a Glance
- Tasks: Manage patient bookings and support the Physiotherapy team in a dynamic healthcare environment.
- Company: Join Spire London East Hospital, a leading independent healthcare provider.
- Benefits: Enjoy flexible shifts, competitive pay, and opportunities for professional growth.
- Other info: Be part of a caring team dedicated to clinical excellence.
- Why this job: Make a difference in patient care while developing your administrative skills.
- Qualifications: Strong communication skills and IT proficiency are essential.
The predicted salary is between 31686 - 38728 £ per year.
Spire London East Hospital is looking for a Bank Physiotherapy Administrator to join their growing team. As Physiotherapy Administrator, you will ensure the provision and maintenance of an efficient patient administration service within the Physiotherapy department.
Working Hours: You will work on a rota basis covering days and evenings. 07:30-21:00 Mon-Thurs. 07:30 - 20:00 Friday
Contract Type: Permanent
Duties and responsibilities:
- Provide and maintain an efficient bookings system for all physiotherapy patients using a computerised system (SAP).
- Oversee the accurate completion of all charge sheets within the Physiotherapy department for both outpatients and inpatients and charging for consumables where appropriate.
- Organise and manage the Physiotherapy teams Outpatient clinics (to include classes, pre-op assessments etc.).
- Managing the Patient Discharge process and follow up Patient Satisfaction surveys.
- Provide general administrative support to the Head of Department and Lead Physiotherapists.
- Manage and process patient referral letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate.
- Respond to enquiries from patients, members of the public and consultants in a timely, courteous and efficient manner either by face-to-face meetings, telephone or letter.
- Ensure an accurate record of the communication is held.
- Maintain departmental electronic and manual filing systems accurately.
- Liaise closely with patients, consultants and clinical teams in relation to any special requirements or individual requests.
Who we're looking for:
- Excellent interpersonal and communication skills.
- Ability to build and maintain effective working relationships, both internally and externally.
- Strong focus on delivering and meeting customer expectations.
- Confident telephone manner with the ability to communicate with a wide range of customers at all levels.
- The ability to work effectively as part of a team.
- IT literate and a competent user of the MS Office suite of products.
- Able to work under pressure and to tight deadlines, with good organisational skills.
Our Values:
- Driving clinical excellence.
- Doing the right thing.
- Caring is our passion.
- Keeping it simple.
- Delivering on our promises.
- Succeeding and celebrating together.
Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.
Bank Physio Administrator in Ilford employer: Spire Healthcare
Spire Yale Hospital in Wrexham is an exceptional employer, offering a supportive and friendly work environment for Scrub Nurses and ODPs. With a commitment to employee well-being, we provide generous benefits including 35 days of annual leave, private medical insurance, and opportunities for professional development. Located near the stunning Snowdonia National Park and with excellent transport links, working here means being part of a high-performing team dedicated to delivering outstanding patient care while enjoying a fulfilling work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Bank Physio Administrator in Ilford
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Spire Healthcare.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Spire Healthcare.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Spire Healthcare, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Bank Physio Administrator in Ilford
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Spire Healthcare.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Spire Healthcare.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Spire Healthcare. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Spire Healthcare. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Spire Healthcare
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Spire Healthcare’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
